Customer Success Engineer
Current
Aug 2024 - Present
AeroLeads people directory · profile
Derek C. Email & Phone Number
Technical Account Management | Customer Success Specialist | Building Lasting Client Relationships for Mutual Success | Ex-Citrite
at
Kneat Solutions
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Account Management | Customer Success Specialist | Building Lasting Client Relationships for Mutual Success | Ex-Citrite
Location
Roscrea, County Tipperary, Ireland
Company size
Who is Derek C.? Overview
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Quick answer
Derek C. is listed as Technical Account Management | Customer Success Specialist | Building Lasting Client Relationships for Mutual Success | Ex-Citrite at Kneat Solutions, a company with 120 employees, based in Roscrea, County Tipperary, Ireland. AeroLeads shows a matched LinkedIn profile for Derek C..
Derek C. previously worked as Customer Success Engineer at Kneat Solutions and Lead Technical Account Manager - Networking at Cloud Software Group. Derek C. holds Bachelor'S Degree, Computer Network Management from Technological University Of The Shannon, Athlone Campus.
Company email context
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Kneat Solutions
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Profile bio
About Derek C.
With over a decade of IT industry experience, including seven years working remotely, I excel in delivering positive outcomes while managing multiple tasks. I am skilled in troubleshooting complex issues, leading to successful project completions and meeting challenging deadlines. My collaborative approach allows me to work effectively with diverse, cross-functional teams across various locations. Strong planning and time management skills ensure efficient resource allocation, while my proficiency in escalation management ensures smooth project execution. Additionally, my excellent written and verbal communication skills enable effective engagement with all management levels throughout the project lifecycle.
Current workplace
Derek C.'s current company
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Kneat Solutions
7 roles
Derek C. work experience
A career timeline built from the work history available for this profile.
Lead Technical Account Manager - Networking
Client Success Initiatives: Led initiatives that boosted client satisfaction and retention for key enterprise and commercial clientsIssue Resolution: Expertly handled complex customer issues and sensitive situations, maintaining positive relationships and enhancing client trustGrowth Opportunities: Identified and leveraged growth opportunities, driving.
Sep 2021 - Apr 2024
Cloud Mobility Solutions Architect
Tailored Solutions: Developed and implemented customised solutions, enhancing client satisfaction and business valueGovernment Collaboration: Successfully worked with government entities on key projects, fostering strong partnerships and driving positive outcomesProject Management: Effectively managed project timelines and deliverables, ensuring timely.
Jan 2017 - Sep 2021
Escalation Engineer - Citrix Mobility
Advanced Troubleshooting: Utilized advanced techniques to quickly resolve high-priority issues, minimizing downtime and ensuring business continuityGlobal Collaboration: Worked closely with development and engineering teams worldwide to address technical challenges and drive timely solutions24/7 On-Call Support: Participated in a 24/7 follow-the-sun.
Jan 2016 - Jan 2017
Technical Support Engineer - Networking
Enterprise Client Support: Delivered comprehensive support to enterprise clients globally, enhancing client satisfaction and loyalty.Citrix Product Support: Supported a diverse range of Citrix products and services, including NetScaler and XenMobile, ensuring smooth operations and optimal performance.
Jan 2014 - Jan 2016
Trainee Engineer
Cloud Computing and Virtualisation Training Programme with Citrix, ICT Skillnet Ireland and Global Knowledge.From this exceptional training program I successfully earned a role within the Frontline Networking Team in Citrix
Sep 2013 - Dec 2013
Customer Service/It Support Engineer (Trainee)
Another 9, Ireland
Jul 2012 - Oct 2012
Team & coworkers
Colleagues at Kneat Solutions
Other employees you can reach at kneat.com. View company contacts for 120 employees →
KS
Kate Sheehan
Colleague at Kneat Solutions
Ireland, Ireland
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IO
Ibukunoluwa Opayemi
Colleague at Kneat Solutions
Dublin, County Dublin, Ireland, Ireland
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FS
Fiona Sullivan
Colleague at Kneat Solutions
Ireland, Ireland
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SC
Sarah Clancy
Colleague at Kneat Solutions
Limerick Metropolitan Area, Ireland
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KW
Kareemat Wuraola Fasasi-Kaseem
Colleague at Kneat Solutions
Limerick, County Limerick, Ireland, Ireland
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AR
Anastasiia Ryzhkova
Colleague at Kneat Solutions
Dublin 8, County Dublin, Ireland, Ireland
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DW
Deirdre Williams
Colleague at Kneat Solutions
Ireland, Ireland
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SC
Shane Coakley
Colleague at Kneat Solutions
Ireland, Ireland
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TP
Trevor Power
Colleague at Kneat Solutions
Ireland, Ireland
View →
TM
Tara Murphy
Colleague at Kneat Solutions
Ireland, Ireland
View →
Kate Sheehan
Colleague at Kneat Solutions
Ireland, Ireland
View →
IO
Ibukunoluwa Opayemi
Colleague at Kneat Solutions
Dublin, County Dublin, Ireland, Ireland
View →
FS
Fiona Sullivan
Colleague at Kneat Solutions
Ireland, Ireland
View →
SC
Sarah Clancy
Colleague at Kneat Solutions
Limerick Metropolitan Area, Ireland
View →
KW
Kareemat Wuraola Fasasi-Kaseem
Colleague at Kneat Solutions
Limerick, County Limerick, Ireland, Ireland
View →
AR
Anastasiia Ryzhkova
Colleague at Kneat Solutions
Dublin 8, County Dublin, Ireland, Ireland
View →
DW
Deirdre Williams
Colleague at Kneat Solutions
Ireland, Ireland
View →
SC
Shane Coakley
Colleague at Kneat Solutions
Ireland, Ireland
View →
TP
Trevor Power
Colleague at Kneat Solutions
Ireland, Ireland
View →
TM
Tara Murphy
Colleague at Kneat Solutions
Ireland, Ireland
View →
4 education records
Derek C. education
Bachelor'S Degree, Computer Network Management
City & Guilds Diploma, Information Technology
Moate Business College
City & Guilds Certificate, Sound Engineering And Music Technology
Temple Bar Sound Training Centre
Education record
St Brendans Cs Birr
FAQ
Frequently asked questions about Derek C.
Quick answers generated from the profile data available on this page.
What company does Derek C. work for?
Derek C. works for Kneat Solutions.
What is Derek C.'s role at Kneat Solutions?
Derek C. is listed as Technical Account Management | Customer Success Specialist | Building Lasting Client Relationships for Mutual Success | Ex-Citrite at Kneat Solutions.
Where is Derek C. based?
Derek C. is based in Roscrea, County Tipperary, Ireland while working with Kneat Solutions.
What companies has Derek C. worked for?
Derek C. has worked for Kneat Solutions, Cloud Software Group, Enterprise Solutions Ltd, Citrix, and Another 9, Ireland.
Who are Derek C.'s colleagues at Kneat Solutions?
Derek C.'s colleagues at Kneat Solutions include Kate Sheehan, Ibukunoluwa Opayemi, Fiona Sullivan, Sarah Clancy, and Kareemat Wuraola Fasasi-Kaseem.
How can I contact Derek C.?
You can use AeroLeads to view verified contact signals for Derek C. at Kneat Solutions, including work email, phone, and LinkedIn data when available.
What schools did Derek C. attend?
Derek C. holds Bachelor'S Degree, Computer Network Management from Technological University Of The Shannon, Athlone Campus.
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