Derek C. Email & Phone Number

Limerick, County Limerick, Ireland

Ireland

Client Success Initiatives: Led initiatives that boosted client satisfaction and retention for key enterprise and commercial clientsIssue Resolution: Expertly handled complex customer issues and sensitive situations, maintaining positive relationships and enhancing client trustGrowth Opportunities: Identified and leveraged growth opportunities, driving product and service adoption to expand client portfolios and increase revenueOperational Efficiency: Streamlined licensing and renewal processes, ensuring smooth operations and improved customer experiencesClient Strategy Alignment: Participated in success planning meetings, aligning strategies with client objectives to enhance outcomes and foster long-term partnershipsRegional Support: Provided proactive support across the EMEA region, improving customer satisfaction and loyaltyInternal Projects: Contributed to projects enhancing operational efficiency and customer experience, improving internal processesStakeholder Relationships: Built strong relationships with internal and external stakeholders, promoting collaboration and mutual successCustomer Satisfaction: Delivered personalised service, leading to high client satisfaction and referralsCollaboration: Worked with technical support and product teams to expedite issue resolution and enhance product offeringsHealth Checks: Conducted client deployment reviews to optimize performance and mitigate risksRoot Cause Analysis: Performed root cause analysis on critical issues, implementing preventive measuresResource Management: Managed time and billable hours efficiently, improving productivity and financial performanceMentorship: Mentored junior colleagues, contributing to their development and fostering a cohesive team environment

Ireland

Tailored Solutions: Developed and implemented customised solutions, enhancing client satisfaction and business valueGovernment Collaboration: Successfully worked with government entities on key projects, fostering strong partnerships and driving positive outcomesProject Management: Effectively managed project timelines and deliverables, ensuring timely completion and client satisfactionStatements of Work: Created comprehensive statements of work, defining project scopes and requirements for clear expectations and successful executionImplementation Plans: Designed detailed Low-Level and High-Level Design plans for efficient solution deploymentPre-Sales Consultancy: Guided clients in selecting optimal solutions, improving decision-making and project outcomesCustomer Support: Provided proactive and reactive support, promptly addressing customer needs and enhancing satisfaction and loyaltyTechnical Troubleshooting: Conducted efficient troubleshooting to minimize downtime and disruptions for clientsTraining and Demonstrations: Delivered training sessions and demonstrations, ensuring effective solution usage and maximising value

Dublin

Advanced Troubleshooting: Utilized advanced techniques to quickly resolve high-priority issues, minimizing downtime and ensuring business continuityGlobal Collaboration: Worked closely with development and engineering teams worldwide to address technical challenges and drive timely solutions24/7 On-Call Support: Participated in a 24/7 follow-the-sun rotation, ensuring continuous availability and timely resolution of customer issuesIssue Reproduction: Reproduced complex issues in lab environments for accurate diagnosis and resolution

Dublin, Ireland

Enterprise Client Support: Delivered comprehensive support to enterprise clients globally, enhancing client satisfaction and loyalty.Citrix Product Support: Supported a diverse range of Citrix products and services, including NetScaler and XenMobile, ensuring smooth operations and optimal performance.

Dublin

Cloud Computing and Virtualisation Training Programme with Citrix, ICT Skillnet Ireland and Global Knowledge.From this exceptional training program I successfully earned a role within the Frontline Networking Team in Citrix

Dublin Ireland

Bachelor'S Degree, Computer Network Management

City & Guilds Diploma, Information Technology

Student of the Year, 07/08

City & Guilds Certificate, Sound Engineering And Music Technology

Education record

Leaving Certificate