Derek Cooley Email & Phone Number

Long Beach, California, United States

Long Beach, California, United States

Long Beach, California, United States

Anaheim, California

* Provided remote support via phone for 200+ companies in a terminal services environment.* Managed email connectivity for Android and Apple mobile devices using Mobile Iron.* Performed user account creation, group membership assignment and password resets in Active Directory.

Torrance, California

Responsibilities:* Provided Deskside and remote support for over 1600 end users via phone and at the user’s desk, supporting the Microsoft Office family of products. Entered and tracked work orders. Provided support for Blackberry’s, iPhones and iPads.Key Achievements:* Trained and coordinating activities of five desktop support personnel, whose efforts resulted excellent user experience.

Anaheim, California

Western Region Team Lead – Toyota Financial Services Contact (2012 to 2013)Responsibilities:* Responsible for coordinating a team of remote desk side technicians, assigning helpdesk tickets and maintaining contract service levels. * Provided local executive desk side support and remote phone support for 9 Dealer Sales and Service offices. * Provided support for Blackberry’s, iPhones and iPads.Key Achievements:* Direct in a team of desktop technicians covering eight dealer sales and service offices spread across the Western states.Desktop Support – UTC/Zurich/Farmers Contracts (2004 to 2012)Responsibilities:* Performing systems setup; daily backups; connectivity, hardware, and software troubleshooting; network virus inoculation; and file/print server and workstation performance optimization, repair, and configuration. * Setup and managed computer test lab. Rolled-out over 200 new desktop and laptop computers.Key Achievements:* Manage LAN/WAN installation/support for 27 customer remote sites with over 500 users. * Dramatically increased file/print server and application server access by migrating to newly built and configured Compaq servers.

Cypress, Ca

Desktop Support Technician – IBM Contract (2004)Responsibilities:* Provided desk side support for end users via phone and at the users’ desk, supporting the Microsoft Office family of products.Technical Team Lead – Neocomp, Inc. (2003 to 2004)Responsibilities:* Responsible for managing a team of thin-client and network cabling installers on a large terminal replacement project. The contract was for rolling out thin-client terminals to replace all of the IBM terminals for the California Department of Motor Vehicles. * The project involved removing all terminals and attached cabling and installing new Cat5e cabling and Neoware thin-client PCs and reconfiguring all printers to use the TCP/IP protocol. Helpdesk Analyst – LA Community Development Commission (2003)Responsibilities:* Provided help desk support for over 650 end users via phone and at the users desk, supporting the Microsoft Office family of products. Entered and tracked work orders. Assigned jobs to field technicians and internal IT staff.

Brea, Ca

Responsibilities:* Manage LAN/WAN installation/support (Windows, Novell) for customer remote sites with as many as 250 users. * Supervise team of technicians in performing systems setup; daily backups; connectivity, hardware, and software troubleshooting; network virus inoculation; and file/print server and workstation performance optimization, repair, and configuration. * Dramatically increased file/print server and application server access by migrating to newly built and configured Compaq servers. * Setup and managed computer test lab. Setup and configured web server for web-based user training. Rolled-out over 200 new desktop and laptop computers. Setup all network and desktop components for the customers’ new parts depot facility in Oakland, CA.Key Achievements: * Superior performance resulted in a promotion and 14% raise after first year.* Dramatically increased file/print server and application server access by migrating to newly built and configured Compaq servers.