Program Manager
San Antonio, Texas, United States
Delivered subject matter expertise on all matters pertaining to the business rules and guided staff practices and procedures. Provided general rules and guidelines for all personnel to adhere to, as it related to business functions. Monitored staff performance to include training requirements. Assisted government representatives in task monitoring, providing current rosters with staff onboarding dates, to include their specific qualifications and department locations. Developed processes and maintained a customer focused culture to deliver high-quality performance. Ensured all personnel met or exceededqualification requirements. Performed timely corrective action for identified contract discrepancies. Interviewed, hired, and trained all contracted employees. Managed staff development, planning and assignments daily. Addressed complaints and resolved issues efficiently and timely. Demonstrated capability in managing task orders, entailing logistics, administration, analytical and program management support in the military health space, to include geographically dispersed locations. Coordinated administrative functions for services, including collaborating with chiefs, staff, andother services involved in providing care to veterans. Prepared correspondence covering subjects of an administrative nature, both internal and external. Operated personal computers to prepare a variety of narratives and tabular materials.