Derek Dobson Email & Phone Number

Redmond, Wa

• Reconciled monthly accounts to ensure cost avoidance of $1 million annually• Utilized BI for analyzing, forecasting, operational spending and metric reporting• Independently received and processed monthly invoices for 120-150 telecom carriers averaging $3 million • Partnered with Microsoft project managers on large-scale projects to ensure successful completion• Provided BI and Excel dashboards/reports to management and other budget owners • Opened and managed troubleshooting billing tickets with carriers to correct invoicing/contract errors• Performed quality-control measures to confirm telecom orders were correct (invoice rate matched contracted rates)

Redmond, Wa

• Reconciled monthly accounts to ensure cost avoidance of $1 million annually• Utilized BI for analyzing, forecasting, operational spending and metric reporting• Independently received and processed monthly invoices for 120-150 telecom carriers averaging $3 million • Partnered with Microsoft project managers on large-scale projects to ensure successful completion• Provided BI and Excel dashboards/reports to management and other budget owners • Opened and managed troubleshooting billing tickets with carriers to correct invoicing/contract errors• Performed quality-control measures to confirm telecom orders were correct (invoice rate matched contracted rates)

Redmond, Wa

• Led engineering and implementation teams for new deployments of subnets and network hardware and communicated timelines to internal customers/stakeholders• Performed worldwide security audits of direct internet connections and delivered results to Microsoft management for security review• Coordinated assembly of direct internet connections and setup for CVPs and convention events demonstrating Microsoft products to media and consumers• Analyzed direct internet requests for quality assurance and potential network security issues• Authored team policies and procedures, ensuring adherence to corporate network security standards and led operating procedure training for new hires • Managed troubleshooting customer connectivity issues and monitored for completion• Compiled end-of-month reports/statistics for management and stakeholders, utilizing basic SQL queries• Partnered with developers to create taxonomy and database connections for new service request tool

Redmond, Wa

• Partnered with global carriers, network engineering teams and IT project managers on various projects including numerous company acquisitions, and provided status updates to ensure timely delivery and project completion• Coordinated test and turn up of network circuit delivery and implementation for Microsoft corporate networks and business partner sites• Compiled provisioning and tracking requests from project managers, Microsoft engineering teams and network suppliers for complex circuit orders• Collaborated with engineers and circuit designers to keep network diagrams updated and audited• Conducted circuit audits and inventory tracking to support carrier billing and circuit disconnects to protect company revenue

Redmond, Wa

• Communicated network outages and critical issues to Microsoft NOC management and followed up with customer notifications and updates• Partnered with carriers during outages for tracking problem resolution and compiled outage reports to be shared with operations management • Provided technical assistance for video teleconferencing, VOIP, meeting-scheduling software and other Microsoft Information Technology supported applications• Monitored health of telecom circuits and Intecom and Nortel Private Branch Exchange (PBX)• Received recognition for thorough communications and quick response time in an urgent 24x7 work environment

Greater Seattle Area

Greater Seattle Area