Derek Drummond

Derek Drummond Email and Phone Number

Technical support rep at Kellin Communication @
Derek Drummond's Location
Fort Collins, Colorado, United States, United States
About Derek Drummond

having worked for TLC Computer Repair for 5 years I had the opportunity to grow in both my technical knowledge as well as my professionalism. I attended several leads groups to increase my experience with peer to peer networking. I also was able to apply my business administration course work as lead technician.I have had several intended majors which has helped guide me to my choice in computer engineering. I first was majoring in criminal investigations but switched to business. After my associates degree I realized calculus was easier than accounting and having enjoyed my time as a technician I chose computer engineering. With all of these degree's still an interest to me I would ultimately like to do something inside the DoD.My hopes are to find a company that I could intern with now and after completion of my degree stay on with as a full time employee.Specialties: My specialties are PC's repairs. Software or hardware. I am also especially skilled in building customer computers.

Derek Drummond's Current Company Details
Kellin Communication

Kellin Communication

Technical support rep at Kellin Communication
Derek Drummond Work Experience Details
  • Kellin Communication
    Technical Support Rep
    Kellin Communication 2011 - Present
    Proactively check for problems in subscribers AP units. Monitor the back haul systems. log into and resolve issues with subscriber units and other hardware such as routers. Using strong writing and vocal communication skills I appropriately handled customers complaints, provided technical troubleshooting, and managed the ticketing system for technical troubleshooting.
  • Kellin Communication
    Secure Access / Tlc Computer Repair
    Kellin Communication Jan 2007 - Present
  • 2009       Mega Gamers Llc
    Lead Technician
    2009 Mega Gamers Llc Mar 2008 - Present
    Computer repair including networking, data recovery, windows application support; Owner, Built custom computers, negotiated contracts, handled all customer transactions and support, managed inventory ­Full time
  • 2009       Mega Gamers Llc
    Lead Technician
    2009 Mega Gamers Llc Mar 2008 - Present
    Computer repair including networking, data recovery, windows application support; Owner, Built custom computers, negotiated contracts, handled all customer transactions and support, managed inventory ­Full time
  • Secure Access / Tlc Computer Repair
    Lead Technician
    Secure Access / Tlc Computer Repair Jan 2007 - Present
    Computer repair including networking, data recovery, windows application support; Owner, Built custom computers, negotiated contracts, handled all customer transactions and support, managed inventory ­Full timeProactively check for problems in subscribers AP units. Monitor the back haul systems. log into and resolve issues with subscriber units and other hardware such as routers. Using strong writing and vocal communication skills I appropriately handled customers complaints, provided technical troubleshooting, and managed the ticketing system for technical troubleshooting.
  • Tlc Computer Repair
    Lead Technician
    Tlc Computer Repair Feb 2006 - Aug 2011
    As lead technician I had 3 main categories of work. I had the business side which involved, collecting bids from contractors and awarding projects to the various contractors, scheduling, part's ordering, minor bookkeeping, and employee motivation. The second category was customer relations. As a part of this I had to provide, E-mail, phone, and face to face technical support to customers. I also handled the customer relations with our business contracts during a transition in ownership. The final category was the largest portion of my work was repairs. I performed a wide variety of repairs including; PC's, Apple's, desktops, laptops hardware, software, networking, virus eradication, tune-up's diagnostics, custom computer builds, and e-mail troubleshooting.
  • Dar'S Lodging Supplies
    Deliveries
    Dar'S Lodging Supplies 2009 - 2011
  • Mega Gamers Llc
    Owner
    Mega Gamers Llc Mar 2008 - Mar 2009
    Monument, Co
    ran all technical and business portions of the business. Made sales, negotiated contracts, handled customer service. built computers using pre-manufactured components. researched products and made recommendations to customers.

Derek Drummond Skills

Leadership Customer Relations Team Management

Derek Drummond Education Details

Frequently Asked Questions about Derek Drummond

What company does Derek Drummond work for?

Derek Drummond works for Kellin Communication

What is Derek Drummond's role at the current company?

Derek Drummond's current role is Technical support rep at Kellin Communication.

What schools did Derek Drummond attend?

Derek Drummond attended Pikes Peak State College, Lewis-Palmer High School, Colorado State University, Pikes Peak State College, Pikes Peak State College.

What skills is Derek Drummond known for?

Derek Drummond has skills like Leadership, Customer Relations, Team Management.

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