having worked for TLC Computer Repair for 5 years I had the opportunity to grow in both my technical knowledge as well as my professionalism. I attended several leads groups to increase my experience with peer to peer networking. I also was able to apply my business administration course work as lead technician.I have had several intended majors which has helped guide me to my choice in computer engineering. I first was majoring in criminal investigations but switched to business. After my associates degree I realized calculus was easier than accounting and having enjoyed my time as a technician I chose computer engineering. With all of these degree's still an interest to me I would ultimately like to do something inside the DoD.My hopes are to find a company that I could intern with now and after completion of my degree stay on with as a full time employee.Specialties: My specialties are PC's repairs. Software or hardware. I am also especially skilled in building customer computers.
Kellin Communication
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Technical Support RepKellin Communication 2011 - PresentProactively check for problems in subscribers AP units. Monitor the back haul systems. log into and resolve issues with subscriber units and other hardware such as routers. Using strong writing and vocal communication skills I appropriately handled customers complaints, provided technical troubleshooting, and managed the ticketing system for technical troubleshooting.
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Secure Access / Tlc Computer RepairKellin Communication Jan 2007 - Present
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Lead Technician2009 Mega Gamers Llc Mar 2008 - PresentComputer repair including networking, data recovery, windows application support; Owner, Built custom computers, negotiated contracts, handled all customer transactions and support, managed inventory Full time
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Lead Technician2009 Mega Gamers Llc Mar 2008 - PresentComputer repair including networking, data recovery, windows application support; Owner, Built custom computers, negotiated contracts, handled all customer transactions and support, managed inventory Full time
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Lead TechnicianSecure Access / Tlc Computer Repair Jan 2007 - PresentComputer repair including networking, data recovery, windows application support; Owner, Built custom computers, negotiated contracts, handled all customer transactions and support, managed inventory Full timeProactively check for problems in subscribers AP units. Monitor the back haul systems. log into and resolve issues with subscriber units and other hardware such as routers. Using strong writing and vocal communication skills I appropriately handled customers complaints, provided technical troubleshooting, and managed the ticketing system for technical troubleshooting.
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Lead TechnicianTlc Computer Repair Feb 2006 - Aug 2011As lead technician I had 3 main categories of work. I had the business side which involved, collecting bids from contractors and awarding projects to the various contractors, scheduling, part's ordering, minor bookkeeping, and employee motivation. The second category was customer relations. As a part of this I had to provide, E-mail, phone, and face to face technical support to customers. I also handled the customer relations with our business contracts during a transition in ownership. The final category was the largest portion of my work was repairs. I performed a wide variety of repairs including; PC's, Apple's, desktops, laptops hardware, software, networking, virus eradication, tune-up's diagnostics, custom computer builds, and e-mail troubleshooting.
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DeliveriesDar'S Lodging Supplies 2009 - 2011
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OwnerMega Gamers Llc Mar 2008 - Mar 2009Monument, Coran all technical and business portions of the business. Made sales, negotiated contracts, handled customer service. built computers using pre-manufactured components. researched products and made recommendations to customers.
Derek Drummond Skills
Derek Drummond Education Details
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Business Administration -
Lewis-Palmer High SchoolDiploma -
Business Administration; Computer Engineering; Criminal Justice -
Business Administration; Computer Engineering; Criminal Justice
Frequently Asked Questions about Derek Drummond
What company does Derek Drummond work for?
Derek Drummond works for Kellin Communication
What is Derek Drummond's role at the current company?
Derek Drummond's current role is Technical support rep at Kellin Communication.
What schools did Derek Drummond attend?
Derek Drummond attended Pikes Peak State College, Lewis-Palmer High School, Colorado State University, Pikes Peak State College, Pikes Peak State College.
What skills is Derek Drummond known for?
Derek Drummond has skills like Leadership, Customer Relations, Team Management.
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