Collaborated closely with internal partners (Service, Accessories, OnStar, etc.) on joint promotions, boosting promotion effectiveness by increasing customer engagement and sales conversions.Generated program performance reports from various data sources & shared with regions, and internal partners, enabling informed decision-making for future projects. Conducted analysis to identify program performance and provided guidance on optimizing the programs, resulting in improved efficiency.Cooperated with cross-functional teams to implement marketing strategies, leading to a 15% increase in overall program participation.

Managed all aspects of projects from start to finish, including budgets, timelines, resources, etc, ensuring successful completion within scope and achieving on-time delivery rate.Communicated regularly with clients to ensure their needs were met and provided updates on project status, fostering strong client relationships and maintaining a satisfaction rate of over 95%.Trained assistant successfully on office procedures, including maintaining files and sending correspondence, resulting in streamlined operations and increased efficiency in administrative tasks.Reviewed trade agreements and Canadian bylaw purchasing regulations, ensuring compliance and informed decision-making in procurement processes.

Greeted patients with warm welcomes and effectively resolved/triaged problems that arose, ensuring a positive patient experience and reducing wait times.Assisted doctors by pre-testing patients and performing additional scans or visual field testing, improving workflow efficiency and allowing for timely diagnosis and treatment planning.Completed over 100 calls daily to book in patients due for an eye exam, significantly increasing appointment bookings and ensuring optimal scheduling efficiency.

Managed and was responsible for the operational logistics related to the relocation of home furnishings for clients across the GTA, ensuring smooth transitions and on-time deliveries, resulting in a customer satisfaction rate of 95%.Worked directly with clients to understand their requirements (timelines, budgets, and resources) to create a personalized project plan to coordinate their move and ensure for a seamless relocation experience.Prepared and organized administrative documents and supported the team with ongoing initiatives to ensure all materials were ready for site work, maintaining a 100% accuracy rate in document management and facilitating smooth project execution.

Effectively planned and delivered classes to children with adherence to lesson plans, while ensuring safety standards were followed by conducting appropriate risk assessments for the well-being of the communityWorked collaboratively with the students and aquatics staff to promote a positive learning environmentMaintained accurate program records, including incident reports and daily attendance