Derek Ely Email & Phone Number

United States

Mclean, Va, Us

Mclean, Va, Us

Identifying, assessing and reporting on technology and cyber risk management related Compliance risks. Providing second line-of-defense oversight and compliance assessments of technology and cyber risk management related regulatory requirements and expectations, ensuring an appropriate inventory of internal requirements as well as requirement-to-business unit applicability and control coverage. Enhancing existing and building new efficient, effective, repeatable and auditable processes for Compliance risk assessments, and further integrating Compliance specific risks into the reporting of the organization's technology and cyber risk assessments.

Mclean, Va, Us

Managing risk across all aspects in support of the development of a new technology product commercialization business model. Partnering and engaging with SMEs from all three lines of defense (e.g. - Business product teams, Tech / Open Source Risk, Legal, Compliance, Finance, Supplier / Third Party Mgt, Cyber Risk Mgt, Brand / Marketing, Enterprise Risk Mgt, Internal Audit, etc.) to help ensure all risks relevant to product Commercialization are properly identified and mitigated. Driving efforts to enhance existing risk management policies and practices for appropriate Commercialization consideration. Assisting leadership with developing and implementing team OKRs / KPIs, and other team workflow and success metrics.

Mclean, Va, Us

Provided strategic leadership and direct management of a team responsible for horizontal governance and support functions across Credit Review; developing internal and external reporting, including regular reporting to Capital One's regulators and Board of Directors, regarding the team's third line of defense credit risk assessments. Additionally, facilitating the development of the team's annual review plan, maintaining and reporting budget impacts, developing and executing Quality Assurance (QA) plans, and managing the team's internal policy, procedures, and standards.

Mclean, Va, Us

Providing third line of defense credit risk assurance to Capital One's Board of Directors and to Regulators, regarding the identification, measurement, management, and reporting of credit risk. Performing independent reviews of targeted credit lending business practices through data analysis and credit risk governance assessments, as well as assessing the overall risk of specific business via quarterly Business Risk Profile reports. Specific business coverage and focus within Capital One's UK Credit Card and US Credit Card Loss Mitigation (Collections and Recoveries) businesses, as well as the Allowance for Loan and Lease Losses (ALLL). Led efforts to implement a formal Continuous Improvement process, enhancing the team's ability to identify and track process improvements while aligning to department objectives and innovation initiatives.

Mclean, Va, Us

Expanded and managed the day-to-day Credit Bureau Reporting processes for all US Credit Card portfolios for Capital One, including multiple reporting systems of record that were operated both internally as well as by third parties. Ensured accurate credit bureau reporting during multiple portfolio integrations and system of record migrations. Developed and enhanced internal process monitoring metrics to ensure credit reporting processes were meeting timeliness and data accuracy requirements. Partnered with the credit reporting Bureaus (Equifax, Trans Union, Experian, Innovis) to successfully manage portfolio conversions and enhance process reporting to monitor and ensure data accuracy. Enhanced interaction models with credit bureau disputes teams to quickly identify and research potential credit reporting opportunities, and led remediation efforts with both internal and external resources to address reporting opportunities. Attained Fair Credit Reporting Act (FCRA) certification through the Consumer Data Industry Association (CDIA).

Mclean, Va, Us

Responsible for managing the set up and execution of Capital One’s Small Business direct mail, email, customer statement, and portfolio defense campaigns. Partnered with Legal and Compliance to help shape campaign intent and messaging as well as advising on key execution process steps while creating auditable documentation. Leveraged Lean, Agile, and Six Sigma principles to identify and champion process improvements while also addressing Change Management needs. Created Efficiency and Effective process metrics using multiple workbook formulas, pivot tables / charts, and VBA macros to measure key process steps. Established new business process review guidelines and procedures to identify and incorporate best practices / lessons learned.

Worthing, West Sussex, Gb

Served as the Adapt (recruiting software) Account Manager for over 25 clients in the US and Canada. Responsibilities included communicating with clients to resolve any software issues and developing system requirements based on clients' changing business needs. Also responsible for the demonstration, sales, and installation oversight of new or updated software components to existing clients.

Mclean, Va, Us

Managed the day-to-day operations for Capital One’s Balance Transfer platform, which was responsible for processing over $500 million per month. Responsibilities included the direct management and development of the supporting operations team. Prioritized projects / system enhancements while collaborating with IT senior management as well as negotiating with internal business customers. Identified the opportunity for and implemented an automated outbound customer call campaign to obtain missing balance transfer request information, resulting in over $2 million per month in additional outstandings. Leveraged tools such as VISIO process flow charts, SIPOC diagrams and FMEA charts to document system processes and risks. Received a formal company wide award / recognition for managing the successful implementation of a project to automate the creation of customized new account approval letters containing account specific terms.