Derek Garvin Email & Phone Number

Dallas/Fort Worth Area

In my role as Integrated CX Solutions Director at Foundever, I led initiatives to enhance customer experience through multi-channel engagement in 60 languages across 45 countries. By developing and executing AI-driven strategies, I achieved a 15% revenue growth and a 25% increase in repeat business. Additionally, I implemented advanced analytics consulting services to improve decision-making processes by 30%.

Dallas-Fort Worth Metroplex

In my role as a Senior Principal at Slalom in the Dallas-Fort Worth Metroplex, I led strategic sales initiatives that resulted in securing a $7M contract, the largest in the market. By expanding our market presence and fostering relationships, I achieved a 20% increase in revenue. Additionally, I implemented a consultative approach to improve project outcomes and elevate customer satisfaction, reinforcing delivery excellence.

Dallas/Fort Worth Area

In my role as a Senior Client Executive at Symphony Ventures, I led transformative shifts in business models by negotiating multi-million dollar consulting contracts, achieving 400% of sales quota in 2019. I secured the #1 position in margin and revenue contribution in the Americas in 2018 through comprehensive process assessments and strategic partnerships with industry leaders, driving increased customer adoption by over 30%.

Dallas/Fort Worth Area

Led teams focused on providing exemplary results for clients and exceeded corporate revenue targets. Responsible for new business development, account penetration, bid strategies, and pricing. Fostered C-level relationships and conducted systematic business planning with domestic and international partners to fully understand client’s business and technical priorities, including new product requirements, product utilization, and upgrades. Maintained high level of communication and coordination with internal business units to ensure support of unified account strategy and overall optimal client satisfaction. Instrumental in establishing a high-performance team, ensuring rapid assimilation and productivity, while driving strategy around global accounts including pursuit, implementation, relationship governance, globalization and value progression. • Responsible for $60M+ annual portfolio while consistently exceeding EBIT, client satisfaction and closing target accounts. Consistently high performing Account Director. • Proven ability to lead complex sales campaigns across multiple geographies and expand Stefanini’s overall solution set; SaaS+ platforms, Artificial Intelligence, Autonomics and Cognitive Computing to improve user experience, bolster client productivity and drive value• Orchestrated efforts to retain 2 volatile accounts with $15M in total annual revenue, resulting in a 40% increase in customer satisfaction, 80% improvement of EBIT and residual revenue of an additional $12M annually.• Directed a turn around, retention and growth initiative for the largest global strategic staffing account in the division’s history, expanding internationally as top supplier in quality and generating an average of $18M annually.• Sold and led highly complex Digital Workplace Services global programs with customers in 70+ countries, providing virtual and local services in 32 languages, generating millions of transactions per year.

North America

• Led C-level executive relations for 15 major corporate accounts with $60 million in revenue.• Managed 300 geographically distributed personnel in timely and accurate solution delivery.• Produced over $6 million per year in new revenues through response to RFIs and RFPs.• Increased revenues by 10% in 3 months, with pipeline on pace for 40% annual increase.• Negotiated and closed key 3-year, $3.5 million infrastructure services contract.• Recruited 5 infrastructure consulting managers to boost business with new/existing clientele.• Reengineered delivery model for enhanced client focus, engagement, and retention.

Dallas/Fort Worth Area

• Manage matrix of IBM resources support client accounts. Coordinate client and third party resources to deliver IT services and solutions in support of client organizations.• Direct the day to day service delivery of a $5 million Network Services contract. Conduct due diligence to identify opportunities to reduce year-to-year costs 10% and enhance contract value.• Translate customer requirements into actionable plans to meet customer acceptance, delivery results, and business objectives. Analyze and approve invoice data prior to delivery to client.• Realize $1 million additional contract revenue by collaborating with Project Executive to identify and develop new opportunities to increase contract scope.• Assist internal organizations with contract project-related negotiations and project delivery.• Manage technology for contact centers in the Philippines and India to support client services. Conduct troubleshooting to swiftly resolve issues and conduct regular maintenance.• Develop and maintain relationships within the clients’ executive level organization. • Achieved top customer satisfaction rating of 10 in 2012 and 2013 based on individual and team professional executive relationships.Account Management Highlights:• Negotiated and secured 10-year HR and Technology service contract with American Airlines (AA). Directed 150-person team working with AA HR personnel to provide payroll, benefits, performance management, and learning center services. • Managed Marathon Oil contract-the largest F&A contract for IBM. Full P&L, operations management, and customer support services. Managed 240-person team.• Assumed steady state contract with Allstate. Led 100-person team to provide HR support services including payroll, benefits, and performance management.• Managed Mead Johnson F&A contract. Led 250-person team providing SAP, Help Desk, and Citrix (Wintel) support.• Colgate-Palmolive F&A contract. India contact center; managed 75-person team.