Help Desk Specialist
Brighton, Michigan
• First Point of Contact for our company’s help desk, assign tickets to co-workers, workwith multiple big-name vendors• Manage SpiceWorks ticketing system, inventory lists, help enhance and organize our knowledgebase• Assist in adding files to our SharePoint sites, Microsoft Office365 Administrator, etc.• Use current Microsoft Office365 applications, such as OneDrive for Business, RemoteDesktop Connection Manager to work in multiple different servers used for a variety of reasons• Vast array of job requirements including Audio/Video, Telecommunications, Field Support, Inventory/Purchasing, Active Directory Administrator, Office365 Administrator, Exchange Administrator, SharePoint Administrator• As the GoToMeeting Administrator, set up company-wide conferences for presentationsand corporate meetings as well as purchasing and removing licenses via GTM, GTW, WebEx, etc.• Create new user accounts, provide permissions, and disable terminated employeeaccounts using Active Directory, as well as syncing with Microsoft Azure• Train new employees on technological and administrative policies regarding InformationTechnology related topics• Field Support work including installation of different hardware components, NEC SV8100 desk phones and PC set up• Handle purchase orders and manage our Verizon Business account, backing up users’ cellphones, buddy upgrades, as well as any required purchases• Create organized, aesthetically pleasing Excel spreadsheet forms for our CustomerService Team when dealing with clients• Audio/Video work hosting live webinars, creating drop-down microphone settings viaClearOne while filming with a live IP webcam• Order all products needed through my personal Amazon Business Account• Go above and beyond for my co-workers to ensure I always contact them efficiently or provide ways for them to reach me quickly• Provide my Supervisor with insight and inspirational ideas to create a better work placeand offer quicker work flow ideas
