• Primary role is to Provision, Monitor, and Support Mobile Devices using best practices• Develop standard images, update patches, stage, and provision for numerous handhelds andmobile devices per clients’ specifications• Testing and Evaluation of various new mobile devices using Mobile Device Management (MDM)Systems• Analyze, Reconcile MDM Reports and share with clients as needed• Tier II/III Escalation supporting clients with handheld mobile devices’ issues and requests• Monitor and Measure the Capacity, Availability, Continuity, and Security requirements of mobiledevices• Monitor and maintain clients’ licenses• Continuously take initiatives to identify the opportunities to optimize the environments andsystems for increased efficiency• Develop and maintain technical documentation

• First Point of Contact for our company’s help desk, assign tickets to co-workers, workwith multiple big-name vendors• Manage SpiceWorks ticketing system, inventory lists, help enhance and organize our knowledgebase• Assist in adding files to our SharePoint sites, Microsoft Office365 Administrator, etc.• Use current Microsoft Office365 applications, such as OneDrive for Business, RemoteDesktop Connection Manager to work in multiple different servers used for a variety of reasons• Vast array of job requirements including Audio/Video, Telecommunications, Field Support, Inventory/Purchasing, Active Directory Administrator, Office365 Administrator, Exchange Administrator, SharePoint Administrator• As the GoToMeeting Administrator, set up company-wide conferences for presentationsand corporate meetings as well as purchasing and removing licenses via GTM, GTW, WebEx, etc.• Create new user accounts, provide permissions, and disable terminated employeeaccounts using Active Directory, as well as syncing with Microsoft Azure• Train new employees on technological and administrative policies regarding InformationTechnology related topics• Field Support work including installation of different hardware components, NEC SV8100 desk phones and PC set up• Handle purchase orders and manage our Verizon Business account, backing up users’ cellphones, buddy upgrades, as well as any required purchases• Create organized, aesthetically pleasing Excel spreadsheet forms for our CustomerService Team when dealing with clients• Audio/Video work hosting live webinars, creating drop-down microphone settings viaClearOne while filming with a live IP webcam• Order all products needed through my personal Amazon Business Account• Go above and beyond for my co-workers to ensure I always contact them efficiently or provide ways for them to reach me quickly• Provide my Supervisor with insight and inspirational ideas to create a better work placeand offer quicker work flow ideas

• Team Lead amongst Temporary-Hire workers, assist with Task Coordination• Assist Data Center Engineers with data center architecture• Configure/Construct server cabinets and telecommunication racks via patch panels and wire managers• Label creation for copper and fiber optic cabling• Run copper and fiber optic network cabling, and configure ports for the servers, switches, and SAN connections• Installation of servers/switches, and network component configuration• Data Center Migration – Migrate servers and switches from decommissioned data center to new facility• Configure PDUs – Download Firmware, Edit Settings, configure even power distribution.• Decommission out-of-date servers and switches, including removing extremely large amounts of copper and fiber optic network cabling from troughs and waterfalls

• Epic Super User certified by Oakwood Healthcare Systems and Johns Hopkins Healthcare Systems• Expert in all Epic software modules such as ADT, Ambulatory, Prelude, Cadence, ClinDoc, HB/Resolute, Kaleidoscope, OpTime, Orders, Radiant, and Willow• Support multiple healthcare facilities with any Epic software related issues including Advantage Care Physicians, Bellevue Medical Center, Howard County General Hospital, Johns Hopkins Healthcare System, Nebraska Medical Center, Oakwood Healthcare System, Sibley Memorial Hospital, and Suburban Hospital• Primary contact for resolving all Epic clinical application related issues experienced by hospitals directly assigned to myself and members within my department• Assist co-worker analysts and answer Epic-related questions asked within our instant messenger’s conference room• Level two contact for calls escalated by other analysts who are unable to resolve the client’s Epic issues• Provide daily personalized assistance to physicians, registered nurses, pharmacists, onsite Epic Super Users and others with second level support in a wide variety of Epic modules based on their specific needs to resolve outstanding issues

• Designated software trainer for newly hired analysts assigned to Oakwood hospital’s clinical applications healthcare infrastructure• Responsible for providing one on one new-hire training courses lasting between 1-2 weeks for new hires• Lead of learning and development training for eClinicalWorks users responsible for conducting Oakwood Healthcare Systems’ new-hire analysts at CareTech• Assisted with learning and development of NextGen training including new-hire analysts at CareTech whose primary account was Oakwood Healthcare Systems• Created official training documentation for new hires pertinent to their personal success as well as the overall success of CareTech’s Oakwood Hospital account

• Investigate and route all triaged clinical applications help desk tickets to second level support groups as needed• Ensure all escalation procedures are followed properly by all analysts for each account• Send management pages and ZZ-escalations when parent/child tickets have been created• Managed incidents for multiple healthcare facilities, including Advantage Care Physicians, Hospital for Special Surgeries, Johns Hopkins Healthcare Systems (Johns Hopkins Hospital, Howard County General Hospital, Sibley Memorial Hospital, Suburban Hospital, Johns Hopkins Ambulatory Clinics), New York Hospital Queens, Oakwood Healthcare Systems, and Southern New Hampshire Healthcare Systems

• Second level technical and clinical support for healthcare industry employees• Identify and resolve network, systems, and hardware issues including detailed instructions for trouble shooting/resolution support• Problem recognition research, resolution, and documentation• Clearly identify and document issues experienced by users and after troubleshooting the steps performed to reach a resolution within the BMC Remedy ticketing system• Support satellite physician offices and their staff members within the Oakwood Healthcare System network who primarily use eClinicalWorks electronic medical records system or NextGen electronic medical record system• Administrator responsible for granting full administrative rights to the NextGen Remote Desktop and applications within the VPN, provide user account support maintenance for users within the NextGen EMR, account unlocks, password resets, and various other clinical issues• Responsible for eClinicalWorks EMR user account maintenance responsibilities including account unlocks, password resets, and various Jellybean issues• Played a significant role in supporting other applications for clients such as NextGen, McKesson, Invision, PACS, Streamline accessANYwhere, LastWord, PenRad, Streamline EDMS, Meditech, SMSNET, CliniCIS, FormFast, and Healthstream

• First level technical and clinical support for healthcare industry employees• Identify and resolve network, systems, and hardware issues including detailed instructions for trouble shooting/resolution support• Problem recognition research, resolution, and documentation• Clearly identify and document issues experienced by users and after troubleshooting the steps performed to reach a resolution within the BMC Remedy ticketing system• Support satellite physician offices and their staff members within the Oakwood Healthcare System network who primarily use eClinicalWorks electronic medical records system or NextGen electronic medical record system• Administrator responsible for granting full administrative rights to the NextGen Remote Desktop and applications within the VPN, provide user account support maintenance for users within the NextGen EMR, account unlocks, password resets, and various other clinical issues• Responsible for eClinicalWorks EMR user account maintenance responsibilities including account unlocks, password resets, and various Jellybean issues• Played a significant role in supporting other applications for clients such as NextGen, McKesson, Invision, PACS, Streamline accessANYwhere, LastWord, PenRad, Streamline EDMS, Meditech, SMSNET, CliniCIS, FormFast, and Healthstream

Customer Service. Package products for the customers in accordance to the Michigan Department of Community Health standards, stock product, cut meat, sanitation services, take orders from customers via telecommunication or interpersonal communication. I also have trained 4 new employees.

Create and enforce company policies, employee workload distribution, food preparation, accept payments from customers, take orders via telecommunication and interpersonal communication, cook many different types of food, have personally dealt with the health department 4 times thus far. I showed the health inspector where everything was, told her the proper precautions we take for doing certain things, etc. I have trained about 8-10 new employees there thus far.

Data entry, use storage software to rent out storage units to customers, create and send out reminders, eviction notices, coupon books, record payments, write bank deposits, computer troubleshooting.

Stock miscellaneous products throughout store,accept payments from customers,product pricing, inventory, cashier, count the cash drawer.