Derek Johnson Email & Phone Number

Excellent presentation skills, comfortable delivering to small and large groups of people Approachable manner, with the ability to motivate and support others Good IT skills – competent in using word, excel, accessPleasant telephone manner and experience of dealing with a variety of clients, Experience of dealing with external organisationsConfident to work on my own initiativeKnowledge databasesExcellent administrative and organisational skills and the ability to master new systems quickly and effectively

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  Anz Shift Leader And Quality Sme

  Manpower Uk

  Oct 2013 - Present - Greenock

  Carried out initial training with class of 25+ people. Ongoing live/recorded monitoring undertaken and coaching/feedback sessions carried out with relevant operators. Shift leader tasks include handling escalations, achieving SLA’s and scheduling/ensuring that all lines are covered.