Derek Keith Email & Phone Number

Sumner, Washington, United States

Tacoma, WA

Provided system and operational support to Human Resources and the Business and Finance Division, including process improvement, issue management/resolution, reporting, and data analysis.

Spanaway, WA

• Collaborates with Finance, Payroll and Human Resources to define business requirements and design solutions to streamline business processes, reduce manual processing, and improve data accessibility.
• Develops customized Crystal Reports and Excel templates to reduce manual processing and data entry errors. Examples include the school revenue credit process, PAF mail merge, LIT payroll processing, annual employee.
• Provides technical expertise in support of Finance project initiatives, including the JP Morgan PaymentNet 4 migration, chart of accounts PPSS expansion, and the HD Baker database migration.
• Supports district management in collective bargaining by performing data analysis and developing detailed cost models for contract proposals.
• Manages the WESPaC/Skyward TLA environments to ensure timely availability of test environments as needed to support project work, training, and data troubleshooting.
• Manages WESPaC/Skyward system security and policies for the Financial Management and Human Resources modules.

Seattle, WA

• Directed the technical, governance, and support requirements for the enterprise Portfolio Accounting System, a complex, multi-year project. This process included defining requirements for infrastructure, release.
• Worked closely with the Project Manager, QA Team, and IT to maintain a release schedule for all project driven releases, OS patches, and infrastructure maintenance, ensuring all changes were promoted and verified up.
• Served as the business Product Manager for multiple system platforms, working closely with multiple IT teams and business unit stakeholders to ensure optimal operations and support.
• Provided operational support for outsourced portfolio accounting and trade messaging services, escalated issues to appropriate IT teams and external vendors and managed them to resolution.
• Drove the process improvement initiative for enterprise FTP data delivery capabilities, resulting in significantly shorter implementation timeframes, streamlined maintenance, and overall lower costs.
• Performed requirements gathering and designed data flow processes for the ETF product launches.

Tacoma, WA

• Provided and supervised production systems support and management for all portfolio management and trading systems within the Implementation Services division.
• Established internal release management and production change control processes for critical trading desks and related portfolio management and operations groups.
• Reviewed and provided final sign off on release packages to ensure adherence to policy and implementation steps were well documented and that all operational and system documentation was updated accordingly.
• Managed production system change rollouts across multiple IT technical teams and business users.
• Established incident management processes for critical trading system outages, coordinated the efforts of multiple technical teams as the incident manager.
• Directed the implementation of extensive application and job process monitoring to detect and resolve potential issues to avoid business impact.

Tacoma, WA

• Performed business analysis, process design, application support and system administration for proprietary portfolio management systems and their operational data stores.
• Oversaw support and administration for the SWIFT network and related systems integration, performed all key exchanges and mandatory software upgrades.
• Executed QA testing for all system enhancements and changes.
• Secured funding, directed requirements, designed processes, and managed the implementation of an OLAP cube called “Einstein” to provide self-service business intelligence reporting for the Commission Recapture team.
• Designed and implemented the use of HOSTS files to protect production servers from test and development environments, supplementing the protection offered by the lab firewalls.
• Worked as a team player to meet and exceed yearly objectives.

Tacoma, WA

Tacoma, WA

Tacoma, WA