Derek Lilliman Email & Phone Number

Toronto, ON, CA

Supporting and guiding the Deal Desk team as well as our Go-to-Market teams within the quote-to-cash realm + leading and contributing to projects and processes that provide impact throughout RevOps and Go-to-Market, including automating manual processes, removing obstacles, and allowing the teams to better focus on bringing in larger deals and more ARR

Assisting Go-to-Market teams with complex deal structures, reviewing and approving deals, setting customers up in the product, and working with various departments across the organization to improve quote-to-cash systems and processes

Remote

Supported the various Go-to-Market teams with data analysis, reporting, and process management

Remote

Worked on the Support Revenue Operations team to help improve support systems, tooling, processes, and alignment

Toronto, Ontario, Canada

Provided ongoing support to the sales and marketing teams through implementing, improving, and simplifying processes and tools, while also providing excellent service and training across multiple departments and stakeholders to help increase efficiency within the business

Toronto, ON

Supported the Sales, Marketing, and Customer Experience teams by identifying, implementing, and documenting process improvements, increasing alignment between the teams, ensuring accurate data is maintained in our systems, and using this data to surface insights and recommendations to key stakeholders

Toronto, ON

Owner of full accounts receivable and accounts payable function, point person for all payroll-related items, and involved in all things finance, including financial planning and analysis, Canadian and US tax items, annual financial audits, software procurement, lease payments and agreements, banking, and company policies

Toronto, ON

Responsible for all finance-related operations, point person for all legal matters, managed payroll and employee expenses, and helped develop finance and accounting strategies, processes, and policies

Toronto, ON

Contributed to departmental success by carrying out various accounts receivable duties as well as improving processes and interacting with clients

Toronto, ON

Increased customer satisfaction within The Business School by handling staff and student inquiries in-person and on the phone while managing the reception desk and complete administrative responsibilities in a timely manner for various departmental projects requiring a broad range of skill sets

Toronto, ON

Improved student understanding of course concepts by delivering presentations, providing advice, offering guidance and contributing feedback to students in a classroom setting

Toronto, ON

Contributed to departmental organization and efficiency by performing a broad range of administrative duties

Toronto, ON

Achieved weekly goals on a consistent basis when verifying fixed assets at all Humber College locations for the Financial Services department through the demonstration of teamwork and focus

Toronto, ON

Increased sales and strengthened customer loyalty through the use of strong interpersonal skills

Mississauga, ON

Contributed to rapid customer response times by quickly and accurately loading pallets and product displays onto trucks for delivery

London, ON

Provided excellent customer service and used time management skills to consistently stock all inventory by the end of the day

London, ON

Increased sales by applying in-depth product knowledge and effective problem solving skills to recommend appropriate equipment to customers

London, ON

Upheld high customer satisfaction levels through the use of strong listening skills and empathy to provide quality service to customers in a fast paced, high volume environment, and supervised and trained employees to ensure a motivated and efficient in-store team

Honours Bachelor Of Business Administration, Finance Emphasis, Honours List

Graduated with Distinction

Cpa Prep Courses, Accounting

Completed: Intermediate Financial Reporting I, Intermediate Financial Reporting II, Advanced Financial Reporting, Audit and Assurance

Business Administration Advanced Diploma, Finance Emphasis, Honours List

Canadian Institute of Management Certificate Business Studies Certificate

Fitness And Health Promotion Diploma, Health And Physical Education/Fitness, Honours List

CSEP Certified Personal Trainer Certification YMCA Basic Theory & Group Strength Certifications Standard First Aid with CPR Level C.