Client Services for the centralized IT services of Shared Services BC. My role is to facilitate requests from my client ministries - to ensure the services we provide are delivered correctly.* Act as a single point of contact and customer advocate* Use influence management within the SSBC and Client environments* Use negotiation skills to resolve conflict and work to resolution* Facilitate with client to define business requirements and achieve objectives* Act as an escalation point for service delivery issues* Coordinate and communicate new services* Provide business support for all of Workplace Technology's (WTS) services to clients* Possess excellent negotiation and customer service skills* Comfortable chairing or facilitating committees

Understanding and partnering with clients to help them receive valuable outcomes!Business Relationship Management fulfils a key role, enhancing relationships between IT and senior ministry executives to improve client IM/IT product/service delivery outcomes. Business Relationship Managers communicate IT strategic direction and product/service offerings to clients and develops/maintains expertise regarding all aspects of client’s business requirements and priorities. The BRM connects business leadership with IT.

Client Service Manager on BC Ferries Account.* Responsible to manage relationship for Telus Enterprise level clients* Act as a single point of contact and customer advocate* Manage variety of contracts and service level agreements* Use influence management within the IM/IT environment* Use negotiation skills to resolve conflict and work to resolution* Facilitate the client to define business requirements and achieve objectives* Act as an escalation point for service delivery issues* Coordinate and communicate new services

* Responsible to manage relationship, contract and service levels for on-site support of 30,000 BC Government workstations* Maintain and monitor Service Level Agreements between Tecnet and IBM* Manage day-to-day contract operations, escalations, and service delivery* Work with third party vendors to supply services in remote BC locations

* Active Hotels is the largest provider of online hotel reservations in the UK* Contract position to manage change to Active Hotels business model* Worked with the Business Development team to change the online payment method to an “Upfront System” for this online hotel reservation provider* Researched and implemented an online payment solution provider, working closely with the technical team to define and deliver project specifications* Coordinated deliverables of technical staff and ensured project was completed on time and on budget

* Silicon Energy provides Enterprise Energy Management (EEM) software to enable large companies to monitor and take action to reduce energy costs* Worked with the sales and implementation teams as well as tier one consultants (Accenture) to conduct needs assessment for producers and end-users of energy* Delivered unique software presentations highlighting the specific value of EEM to end users such as Ford Motors, British Airways, PowerGen and Rank Hovis

* Worked closely with software developers, project managers and business development teams to implement improvements to online store building software* Conducted presentations and training to software distributors* Supervised Customer Support / Web Development Team