Derek Mason Email & Phone Number

Lehi, Ut, Us

United States

Utah, United States

I began my career as an Experience Maker and, due to my dedication and contributions, advanced to the role of Member Care Operations Support Lead, functionally I performed the role of Contact Center Engineering. In this capacity, I assumed a pivotal role in supporting the Manager of Operations by undertaking administrative-level management of multiple critical systems, including Zendesk, Five9, ADA Chatbot, SMG, and Smart Serve. My responsibilities encompass system evaluations, facilitating tool comparisons, and actively contributing to the development of a forward-thinking care center poised for the future.

Utah, United States

As a 13D Field Artillery Tactical Data Systems Specialist, my primary responsibility entailed precision calculation of howitzer round trajectories for targeting distant objectives. In this role, effective communication was paramount; the accuracy of every detail was non-negotiable. I collaborated closely with frontline forces and gun crews to ensure that rounds reached their designated destinations. Through my military service, I honed invaluable skills in communication, team building, and leadership, each of which has significantly contributed to my professional development.