Derek Mchugh Email & Phone Number

Sallins, Co. Kildare

Working as part of a dynamic team to deliver compliant cloud infrastructure into highly regulated industries.

Team Lead to in-country technical support team.Specialist skills in Tellabs Network Managment Systems. Providing direct technical customer support on a 24 X 7 rotation.Managing customer ‘trouble tickets’ from initiation to resolution in a timely manner.Technical support for multiple Tellabs product families, including 8100,6300,8600 & NMSProvision of s/w patches and technical solutions to customers.Coordinating NMS upgrades and equipment upgrades on customer sites.Providing technical assistance to the sales organization.Successfully completed internal training on many aspects of Tellabs equipment, both h/w & s/w.

Responsible for test support of IBM ‘high-end’ i/pSeries RISC based enterprise server products including 825, 870, 890, 570, 550 & 595 models.Responsible for test code verification and release to manufacturing floor.Involved with engineering teams to reduce manufacturing defects and report on manufacturing trends.Responsible for resolution of customer software pre-load issues and problem escalation where appropriate.Actively work on test turnaround time reduction and resolve/escalate quality issues in a timely manner.Proven flexibility in supporting manufacturing skews and supporting new product introductions.

Involved as a key player in initial product transfer team from US manufacturing facility to the Ireland systems integration plant. Successfully implemented a world-class test environment to support high volume demand to exacting customer expectations.Sustained the site test process on ‘carrier class’ Frame Relay/ATM/IP multiservice WAN switches and broadband DSP based access equipment. Developed and implemented robust test scripts. Supported third party suppliers with test solutions and product training. Provided NPI and ECO product support.Supported various test platforms including Adtech AX4000, Smartbits 2000, Fireberd 6000A, and HP Internet Advisor protocol analyser. Developed robust test solutions for SDH/Sonet, Ethernet, E1/T1 etc interfaces. Developed and administered test scripts on TCL/Tk/Expect platform.Administrated and authored departmental Apache based intranet website which acted as a key technical resource to all department members.Administrated the site test network. Performed system administration duties on Sun Microsystems platforms (Ultra5/10 and E250) ensuring availability, reliability and backup support.Supported technical aspects of the site software duplication facility, which supplied various units of Lucent’s business with customer software media.

Provided functional test/product support for Intel’s high volume SMT motherboard manufacturing facility. Developed and commissioned automated test solutions. Provided NPI and ECO product support. Team lead on cross-site test improvement plans. Transitioned to the Quality and Reliability department focusing on SECC product and process quality. Involved in setting up the leading edge failure analysis facility for Pentium cartridge product. Provided X-ray (HP and Fein Focus) and SEM analysis support. Lead a successful team tasked in the elimination of contaminants on the product during the manufacturing process.

Higher Diploma, Computer Science

Industrial Electronics