Derek Mitchell Email and Phone Number
Boston, MA, US
Derek Mitchell's Location
Greater Boston, United States
Derek Mitchell's Contact Details
Derek Mitchell work email
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Derek Mitchell personal email
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Derek Mitchell phone numbers
About Derek Mitchell
Please no cold calls or sales pitches.
Derek Mitchell's Current Company Details
Wentworth Institute Of Technology
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Associate Director - Student Financial Services
Boston, MA, US
Derek Mitchell Work Experience Details
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Associate Director - Student Financial ServicesWentworth Institute Of TechnologyBoston, Ma, Us
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Associate Director - Student Financial ServicesWentworth Institute Of Technology Nov 2024 - PresentBoston, Massachusetts, United States
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Associate Director - Student Financial Services - EmccNortheastern University Dec 2023 - Nov 2024 -
Senior Assistant Director - Enrollment Contact CenterNortheastern University Sep 2018 - Dec 2023• Supervise and monitor Contact Center employees including direct reports that include a Team Lead of Operations, Enrollment Contact Representatives, and Administrative Assistant• Proactively monitor Automated Call Distributor (ACD) system to address service level and call quality concerns• Coach team on performance through call monitoring, regular feedback sessions, encouraging professional development activities, and performance reviews• Ensure team has up to date access to all necessary systems• Handle escalated operational issues and conduct follow up when required• Expedite sensitive operational issues effectively while maintaining excellent customer relations• Work cooperatively with Student Accounts team as their main liaison to assess protocols, processes, systems and workflows• Act as technology point person for EMCC team. Assist team with troubleshooting for both software and hardware• In coordination with Administrative Assistant, catalog and track all technology equipment• Assist all team members with telephone system (Five9) including creating new licensing, managing passwords, troubleshooting and training• Perform auto dialer campaigns for large outreach projects• Conduct candidate search and interview process for new hires• Train all EMCC staff (new hire and current employees) on Student Accounts areas as well as telephone operation and new systems.
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Team Lead - OperationsNortheastern University Sep 2017 - Sep 2018Dedham, Ma• Main Team Lead for queries and troubleshooting for College of Professional Studies• Disseminate updated operational information for College of Professional Studies processes • Provide excellent customer service by assisting Northeastern students and families with inquiries on various Northeastern department lines• Assist representatives with account questions and issues• Take escalated phone calls for representatives to satisfy customer service needs• Analyze and log call volume metric reports, i.e. Daily Call Volume Report• Monitor agent and call queue availability for incoming phone calls• Score incoming and outbound calls, as well as incoming chats, for quality purposes• Provide feedback to agents on call score quality• Train and supervise College of Professional Studies and Main University Line temporary employees• Run auto-dialer callout campaigns• Five9 project team member• Assist with technological issues on EMCC computers and phones by troubleshooting and submitting maintenance tickets with ITS• Liaison to Sprigg Human Resources committee
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Enrollment Contact RepresentativeNortheastern University Jun 2016 - Sep 2017• Provide excellent customer service by assisting Northeastern students and families with inquiries on various Northeastern department lines• Review requirements and deadlines with prospective students and families in order to ensure successful navigation of the admissions process• Register prospective students and families for campus information sessions and tours• Advise and assist all student populations with student billing inquiries including payment deadlines, account information, payment options, and University policies• Act as liaison to financial aid counselors by assisting with general financial aid information and connecting students with correct counselors for advanced inquiries• Review requirements and deadlines with College of Professional Studies students in order to ensure successful navigation of admissions process• Connect College of Professional Studies students with Learner Services team for assistance with course registration and advising• Participate in call-out campaigns designed to engage with students and disseminate important information in regards to admissions, student accounts, and financial aid• Ensure that inbound callers are assisted by correct departments when calling on main line• Assist student accounts office at high volume times by working at front desk in Boston• Assist in the training of new Enrollment Contact Representatives
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Training & Learning Assistant - Fiu OnlineFlorida International University Oct 2015 - May 2016• Facilitated the development and maintenance of 35 online and in person faculty training courses• Collaborated with Curriculum Consultant on course development and maintenance of projects• Assisted with faculty communication strategies, plans, and implementation• Frequently assisted with assessing, analyzing, and reporting faculty participation in trainings, courses, and curriculum consulting• Ensured operational timelines and processes were adhered to, met, and documented• Aided with faculty event programming, set-up, and breakdown• Assisted with maintenance and updates to the faculty website• Enrolled new faculty in appropriate training and learning courses• Managed Training & Learning email address -
Program Assistant - Legal Studies InstituteFlorida International University Sep 2014 - Oct 2015Miami/Fort Lauderdale Area• Provided excellent client service by assisting over 100 students and faculty members per semester in managing program expectations and requirements• Managed departmental email address• Processed over 100 new student registrations per semester• Managed program’s “Job Bank” and distributed employment opportunities to participating students in order to increase gainful employment • Completed student enrollment verification documentation upon request• Assisted in recruitment tabling events to increase program awareness and registration• Created and managed databases to ensure accurate contact information was cataloged for future marketing and advertising purposes• Handled mass email communications for program events and courses• Created digital content on departmental website to increase traffic and enhance program awareness• Posted on department’s Facebook page to engage with current and past students about upcoming events and deadlines
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Office AssistantFlorida International University Mar 2014 - Jul 2014Miami, FlI served as the "first impression" for the Dean's Office. I greeted guests and addressed their questions or concerns. I also assisted in daily activities in the office including copying, scanning and distributing materials related to the University.
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Floor Staff MemberRegal Entertainment Group Sep 2012 - Mar 2014Kingston, MassachusettsI was responsible for preserving the fast paced and high quality service provided to customers that patronized our establishment. Part of that responsibility was getting customers fresh concession items in timely fashion. On top of that important task, I was responsible for maintaining the safety of the theaters, hallways, and bathrooms, as well as selling event tickets and theater merchandise. I also assisted in the training of new staff members in various floor positions.
Derek Mitchell Skills
Advertising
Social Media
Social Media Marketing
Marketing Communications
Customer Service
Blackboard
E Learning
Teaching And Learning
Salesforce.com
Microsoft Office
Microsoft Word
Facebook
Teamwork
Social Networking
Marketing
Powerpoint
Microsoft Excel
Photoshop
Time Management
Research
Derek Mitchell Education Details
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Marketing
Frequently Asked Questions about Derek Mitchell
What company does Derek Mitchell work for?
Derek Mitchell works for Wentworth Institute Of Technology
What is Derek Mitchell's role at the current company?
Derek Mitchell's current role is Associate Director - Student Financial Services.
What is Derek Mitchell's email address?
Derek Mitchell's email address is dm****@****ssd.edu
What is Derek Mitchell's direct phone number?
Derek Mitchell's direct phone number is +130534*****
What schools did Derek Mitchell attend?
Derek Mitchell attended University Of Massachusetts Dartmouth.
What are some of Derek Mitchell's interests?
Derek Mitchell has interest in Social Media, Learning, Traveling, Creative Writing.
What skills is Derek Mitchell known for?
Derek Mitchell has skills like Advertising, Social Media, Social Media Marketing, Marketing Communications, Customer Service, Blackboard, E Learning, Teaching And Learning, Salesforce.com, Microsoft Office, Microsoft Word, Facebook.
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Derek Mitchell
Strategic Pr & Corporate Communications | Integrated & Data Driven Marketing | Financial Services | M&A And Ipo Transactions | Change And Crisis ManagementUnited States3ogilvy.com, yahoo.com, ogilvypr.com -
Derek Mitchell
San Francisco, Ca3msn.com, partnersinschools.org, partnersinschools.org8 +151091XXXXX
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