Derek Mountney Email & Phone Number

Darra, Queensland, Australia

Brisbane, Australia

Brisbane, Australia

After the sale of the business to public equity fund, Hawkesbridge Private, I continued on as a shareholder and the Group Business Development Manager Developed, implemented and delivered sales and marketing processes from start-up to present day to include 3 states and an offshore customer service centre Trained, mentored and managed customer service teams across Australia and offshore Continuously developed processes and systems to move the company toward lean manufacturing operations Developed change and improvement procedures to ensure exceptional service delivery Played an integral role in establishing an offshore customer service centre Significant involvement in the company expansion projects which saw two interstate factories commence operations Provide ongoing professional development and training to all customer service and sales management staff both on-site and remotely Work with customer service teams to build and cultivate relationships with clients Conduct Semi-annual performance reviews of customer service team and key management personnel across the company Manage and implement conflict resolution strategies Counsel and advise team members on professional development opportunities Work tirelessly to manage DIFOT performance Significant involvement with the development and implementation of the ISO:9001 quality assurance program Managed the integration and migration of the new ERP company wide Attend and report at company board meetings Proven success in Key Account Management and New Business Development Oversee the entire sales process with a strong emphasis on continual improvement Identify new markets to expand the company’s capabilities Oversee customer complaints procedures Maintain professional relationships with suppliers and other industry personnel  Outstanding client retention

Zillmere

Zillmere