Derek Moyle Email & Phone Number

• Monitoring of underwriters, review of escalated credit applications received from brokers and underwriters • Monthly audits of underwriters• Coaching and one-on-one meetings• Team-building • Monitored staff and coach to meet SLA• Created efficiencies within the department• Maintain current standards & processes for auto business• Subject Matter Expert• Manage and sign off on higher approval queues for auto files• Handle escalations from area managers and dealers to build and maintain a positive working relationship• Assist in training of new underwriters

• Monitoring of underwriters, review of escalated credit applications received from brokers and underwriters • Monitored staff and coached to meet SLA• Created efficiencies within the department• Maintain current standards & processes for auto business• Subject Matter Expert• Manage and sign off on higher approval queues for auto files• Handle escalations from area managers and dealers to build and maintain a positive working relationship

Oakville, On

• Evaluate credit applications received from dealers.• Exemplary customer service provided to dealer partners • Work closely with dealers and marketing department to explain rationale behind credit decisions• Meet and maintain SLA while helping to build a growing company

Toronto, Canada Area

• Managed team of 50+ staff• Identified and rectified gaps within policies and processes• Monitoring of supervisors• Leadership Coaching• Team-building • Monitored staff and coached to meet targets• Created efficiencies within the department• Leveraged my experience in hiring to get my supervisors more involved in the process • Oversaw handling of compliance issues• Tasked staff with developing their own PDP and growth• Improved Pulse Survey Rating in a short span of time• Involved in Strategic planning• Manager of the TDAF Social Committee• Engaged in the Verint (Quality Monitoring) Project• Liaison with other departments for various initiatives• Overseeing management of the CF Legacy Portfolio• Integration of CF Legacy staff and systems into TDAF

Toronto, Canada Area

• Managed team of 30+ staff• Monitoring of underwriters, review of escalated credit applications received from brokers and underwriters • Coaching and one-on-one meetings• Team-building • Monitored staff and coached to meet SLA• Created efficiencies within the department• Helped interview and hire for a separate department while maintaining my own team• Oversaw handling of compliance issues• Tasked staff with developing their own PDP and growth• Improved Pulse Survey Rating in year one of this management role• Part of the Mentor program

Toronto, Canada Area

• Monitoring of underwriters, review of escalated credit applications received from brokers and underwriters • Coaching and one-on-one meetings• Team-building • Monitored staff and coached to meet SLA• Created efficiencies within the department• Maintain current standards & processes for auto business• Subject Matter Expert• Manage and sign off on higher approval queues for auto files• Handle escalations from area managers and dealers to build and maintain a positive working relationship• Assist in training of new underwriters• Performed telephone interviews and face to face interviews

Toronto, Canada Area

• Evaluated credit applications received from dealers.• Exemplary customer service provided to dealer partners • Worked closely with dealers and marketing department to explain rationale behind credit decisions• Met and maintained SLA while helping to build a growing department

Toronto, Canada Area

• Collected files for delinquency from 15 days past due to write off (120)• Responsible for inbound and outbound calls in a high-volume environment• Analyzed multiple sources of information to determine best course of action• Vehicle repossession orders, Bailiff correspondence and Credit checks for customers• Ensure collection of delinquent accounts while maintaining top-notch customer service and compassion• Achieved monthly targets and collection objectives

Toronto, Canada Area

• Coaching and one-on-one meetings• Team-building • Monitored staff and coached to meet SLA• Achieved monthly targets and collection objectives• Ensured excellence in the Customer Service Experience• Drove sales and collections to meet branch profitability margins• Ensured an excellent employee experience