Derek Olele Email & Phone Number

The Colony, Tx, Us

In this job role, I oversaw loan modification booking department consisting of 12 staff members as well as mail intake groups. I used to lead onboarding procedures, including training and development as well as analyze performance of all workers. I facilitated senior management personnel regarding team productivity by tracking and maintaining reports.• Increased 15% modification mail intake through operative execution of advanced processes to connect with clientele and strengthen relationships.• Raised 5% employee accuracy rate by converting loan modification and supervising employee training programs.• Oversaw pipeline of 500 accounts with an average modification mail intake of 2K+ every month.

During this tenure, I used to lead a team of 15 associates; collecting on outstanding mortgages. Delivered homeowner retention and liquidation alternatives for variety of investors, including FHLMC, FNMA, and FHA, via inbound and outbound communication. I evaluated data within diverse business lines by providing complete information through operations decks and presentations on monthly basis to senior management. I administered department for numerous key tasks, including borrower contact augmentation, delinquency reduction, work efficiency enhancement, and departmental objectives accomplishment.• Acted as subject matter expert for modification of department policies/procedures to accomplish set company goals.• Managed of 15 associates team and magnified 25% servicing scorecard; increasing incentive revenue up to millions every year.• Generated huge incentive revenue worth $1M monthly and secured top position in scorecard by implementing effective business techniques.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Public Affairs