周末酒店是国内高端酒店领域首屈一指的新媒体电商平台，拥有超过100万的中高阶层用户.

In charge of Meizhan Travel's APP and Wechat 's operations and marketting campaign

Chexiang.Com is invested and managed by the Fortune 500, China's largest automobile production enterprises - saic（Shanghai Automotive Industry Coporation） , I mainly in charge of the travel channel operation and business development. my daily work is as follows: 1. Be responsible for planning the travel channel, Optimizing the layout of the page and combing the business process 2. Hotel business development, to ensure that the travel channel has a lot of coorperation hotels. 3. Coorperate with other OTA such sa Lvmama.com, ly.com， to introduce Scenic Spots ticket resource and car rental service by API. 4. Work closely with domestic and international chain hotel group (starwood, accor, Hilton, kaiyuan, jinling, wanda, etc.) Shared hotel business and member benefits 5.Team member recruitment and training

1. Responsible in achieving targeted reservation sales and revenue goals for assigned area as well as develop the strong business’ relationship with the hotels. 2. Negotiate with the hotels to ensure the hotel meet the guest needs and expectation and at the same time to make sure that the profit guidelines of the company are adhered. 3. Co-ordinate with various departments concerned to ensure delivery of the highest standards of services to meet customer expectations. 4. Represent the company and participate in all domestic and international sales related activities and events. 5. Monitor and report on overall market and competitor within market segment. 6. Prepare and update customer management reports and ensure all necessary follow-up tasks are carried out on time. 7. Responsible for any others tasks as directed by the Director of Hotel Business Dept.

1. Responsible for the smooth, efficient and professional operation of all Front Office tasks. 2. Assign and monitor the receptionists with their daily work to ensure the hotel’s service standard is implemented and monitored at all times. 3. Handle the guest’s complaint and take proper actions/ solutions as well as feedback to hotel management team to make sure guest satisfaction. 4. Maintain strong and good relationship with Online Travel Agency, corporations as well as media. 5. Ensure the proper communication flow within department and co-operate with other departments to fulfill hotel annual business plan. 6. Provide training and ensure all subordinates are familiar with hotel background, hotel products, services, pricing and policies. 7. Keep warm relationship with guests by identify hotel VIP, regular and long staying guests and offer personalized service and assistance. 8. Manage and deliver consistent high quality service to guests to increase guest’s retention. . 9. Responsible for any others tasks as directed by the Front Office Manager.

1. To provide efficient call experience to our guests to ensure that their needs and enquiries are taken care of. To create long term customers loyalty through warm, unique and special call service. 2. To generate sales for Hilton properties both in China and worldwide as well as assist in handling of the customer queries; 3. Responsible for reservations, provide information on all Hilton Hotel Worldwide properties in a professional manner with specific emphasis on sales and service to the caller in accordance with policies and procedures; 4. Provide customer service for the Hilton loyalty program—HHonors, assist with related member services and membership enrollment. 5. Create rewarding customer experiences to build long term loyalty with customers and achieve more sales business to Hilton Group. 6. Represent Hilton group by establish good image among Hilton members and all the potential guests

Duties and Responsibilities: 1.As a Senior Receptionist by providing warm, courteous hospitality services at all times 2.Ensure all guests receive a personalized, friendly and efficient check-in services, assists them with queries, check-out and handled their correspondences. It helps me to improve human relationship and problem solving skill as well as computer operating knowledge such as familiar with Opera and Fidelio System, proficiency in MS Word, Excel, and PPT. Besides this, I had been trained in speaking and writing English and learn good command of Cantonese too.

Duties and Responsibilities: 1.Provide service to all guests in daily works 2.Offer better services by reviewing all arriving guests’ needs and preferences located in guest history. Self-initiative by deliver the service before requested by guests. I had gained the knowledge of ticketing, sightseeing, shopping, food and beverage and helped many guests resolved their problems and won guests’ high compliments.