Derek Porter Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Johns Creek, Georgia, United States

• Developed custom scripts and automation tools for more efficient monitoring and maintenance tasks.• Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.• Improved system efficiency by optimizing network infrastructure and implementing new technologies.• Troubleshot complex technical issues, providing timely resolution to minimize disruptions.• Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.• Designed and deployed effective IT solutions for increased productivity and streamlined operations.• Conducted training sessions for end-users on new software applications to promote efficient adoption of technology tools.

Atlanta, Georgia, United States

• Managed and maintained the company's server infrastructure, including installation, configuration, and troubleshooting of servers, network devices, and operating systems.• Collaborated with cross-functional teams to identify and resolve system and network issues, providing timely technical support.• Set up and controlled user profiles and access levels for each database segment to protect important data.• Implemented backup and disaster recovery solutions to safeguard critical data and ensure business continuity.• Assisted in the evaluation and selection of software applications and tools, considering system compatibility and performance requirements.• Played a key role in the successful deployment and upgrade of enterprise applications, ensuring seamless integration and minimal disruption to operations.

Atlanta, Georgia, United States

• Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability.• Acquires, renews, and maintains Domain Management, DNS, and SSL certificates for corporate and property systems.• Expected to learn new technologies that emerge and impact our systems quickly and resolve any problems that arise with installing new technologies with our systems.• Advanced administration of Microsoft O365, including migrations, SharePoint sites, and other Office Products.• Create and maintain firewall VPN tunnels.• Provisioned new software and hardware for use, following established security policies.• Developed scripts and processes for data integration and maintenance.• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.• Maintained current software licenses for computers and mobile devices.

Atlanta, Georgia, United States

• Acted as the primary contact point with Information Systems & Technology regarding system downtime.• Collaborated with business owners, vendors, and team members to evaluate and recommend solutions to complex problems and requests.• Developed in-depth knowledge of system capabilities, applications, and processes to effectively educate and support system users.• Provided assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.• Delivered Cerner and other applications software support, resolving 80% of break-fixes and optimizations within 48 hours.• Responded to support calls within designated times, achieving an average response time of 15 minutes and maintaining a 90% customer satisfaction rate.

Atlanta, Georgia, United States

• Assisted with the migration from Horizon Clinicals EHR to Cerner EHR Platform, supporting 100 staff members during the transition.• Assisted with the testing and training phases of Cerner modules to the staff charting on patients.• Integrated decision support, clinical pathways, and best practices into health information technology to enhance delivery of care and workflows.• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.• Monitored and resolved 200 support requests, ensuring consistent service quality and user satisfaction.

• Assessed existing facilities' needs for new or modified telecommunications systems.• Instructed in use of voice, video, and data communications systems.• Provided exemplary AT&T service experience with a 9/10 average customer rating.• Trained and developed new and underperforming technicians. This includes hands-on ride days with other technicians, job observations, providing verbal instruction, and training in a classroom setting. Maintain a professional manner while working to understand and meet customer’s needs.• Installed Network Interface Device (NID) and connect coaxial cable to customer network• Installed VoIP services (connect line cord from RG analog adapter to phone jack)• Achieved and sustained the desired performance expectations set forth by leadership while providing Best in Class customer service.• Provided user support by diagnosing network and device problems and implementing technical or procedural solutions.• Tested and evaluated hardware and software to determine efficiency, reliability, or compatibility with existing systems.• Prepared system activity and performance reports.

• Leveraged customer relationship skills while performing the installation of Cable Television, Internet, and Telephone Services with a focus on Quality and Customer Satisfaction.• Develop a personal rapport with clients that reinforces their decision to use the brand and develop referrals.• Built and maintained computers by installing and updating software, upgrading and replacing hardware for office and clients• Under minimal supervision, installed, maintained, repaired and inspected high speed internet, networking, and video service for residential clients to conform to quality, security and safety control guidelines set by, OSHA, FCC and Company’s quality control department.• Utilized volt-OHM meters, signal level meters and spectrum analyzers to analyze and troubleshoot technical problems.• Provided customer with safety briefing regarding cable networking service precautions and product specification.• Troubleshot all cable services, with knowledge of several goods and features, such as Trunk, Feeder, Fiber, Nodes, Amplifiers, Line Extenders, and Power Supplies.• Trained several Advanced Broadband Installers, and frequently assisted supervisor on special projects, provided technical support to all Installers within the division.• Processed and managed new orders with vendors from signing of service order to installation of new service at client locations• Assisted System Administrator by going to sites to troubleshoot network and broadband issues, setup VoIP systems

Bachelor Of Science Information Technology

Associate Of Arts And Sciences - Aas, Network And System Administration/Administrator