Billing Supervisor
Current- Queue monitoring and SLA management. (service-level agreement management)
- Implementation of security and compliance process.
- Driving force to promote activities that will improve and maintain a high level of employee satisfaction.
- Demonstrate advanced product knowledge and the ability to solve customer inquiries by taking specific action in a timely manner.
- Abide by and support management directives and adhere to all department policies. Including delivering of disciplinary measures.