Derek Sleeper Email & Phone Number

Redmond, Washington, Us

Primary responsibility is to provide guidance on process creation and revision. Leading the development team in creating and expanding tools to support both process and reporting needs. * Implemented and provided continuous improvement of work tracking system. Providing data capture, control, and communication. Improving …* Led the development team for Dynamics, Analytics, SharePoint and custom internal tooling. Led projects for automated reporting (labs, projects, and staff status) and a complete redesign of SharePoint UX and File Management.* Acting Scrum Master for the Development, Mechanical Engineering, and Lab Engineering teams. Identifying root causes to blocks and driving resolutions by prioritizing cross-functionalrelationships and long-term resolutions. * Provided direct support for the creation of the team’s first Monthly Business Review. Directly sourcing and elevating data, securing by-in from project managers, and working with crossfunctional teams for report creation.

Redmond, Washington, Us

Primary responsibility was to support day to day lab operations. Focused on improvements to procurement and reporting standards.* Drove improvements to the procurement process which took the service from being the worst performing support group by user satisfaction to the second highest. Lowering procurement request turnaround from weeks to days.* Led project to develop internal procurement tool. Providing a stable environment for order tracking, spend tracking, and materials tracking. Improving reliability for order handling and inventory.* Launched Business Unit’s first combined operations and Service Level Agreement dashboard. Unifying disparate data sources into singular reporting and leveraging the increased transparency to drive further improvements to operational efficiency.

Menlo Park, Ca, Us

Primary responsibility was to oversee all regional office and data center teams. Providing continuous improvement, reporting, and acting as project lead for various trials.* Reported to executive stakeholders regarding project completion and service metrics. Presenting granular data to identify areas for process improvements and show operational effectiveness of services. Utilizing multiple data sets to present an accurate and compelling story regarding service maturity and impact. * Demonstrated adaptability through building a strong reputation as an expert in exception handling for new projects.* Implemented a remote IT Provisioning HUB in Austin, TX to support the truncated Menlo Park provisioning and maintain delivery of end user hardware. Project was then expanded to include new hire support from Seattle, WA.* Managed the expansion of the organization’s responsibility to include day zero IT support and setup for new office construction and openings.* Redefined in-office support model to execute Return-To-Office operations in compliance withrapidly evolving safety protocols.* Led on the ground execution of Smart Locker trial installation in Seattle, WA. Projects success saw expansion to include Redmond and Bellevue. Initial success of implementation led to me being integrated into the Process Design team for Smart Locker deployment.* Continually revised data analysis process and reporting to drive continuous improvement across workflows. Adapting available tooling to meet reporting needs.* Implemented Agile methodology for work item coordination among technicians to maintain appropriate load balance among teams. Utilizing the constant contact to identify trends or blocks that had been missed by the tools available.

Menlo Park, Ca, Us

Primary responsibility was to oversee Seattle and Bellevue site support teams. Providing continuous improvement, reporting, and integration of support.* Developed collaboration between Enterprise Engineering, Facilities Management, and Logistics to solve complex space and efficiency blocks related. Specifically addressing the impact of intern classes which spiked support demands by up to 300%. * Led weekly and bi-weekly planning calls with relevant teams to align on upcoming projects and challenges. Leading to changes in new hire on-boarding, intern class handling, desk-side support services, and materials storage.* Implemented Scrum practices for the local team. Increased team cohesion as demonstrated by an increase in volunteering to assist others in projects and relieving workloads.* Led the Seattle IT Logistics team to the highest compliance of all similar teams across North America. Simultaneously maintained the highest accuracy for ticket resolution and lowest cycle times for all operations within scope.* Improved internal ticketing tool to automate receiving workflow, lowering cycle times for each item received from two minutes to approximately 30 seconds

Seattle, Wa, Us

Primary responsibility was to support students while they were performing lab activities and executing on projects as assigned.* Developed remote provisioning process for resetting student lab equipment with active directory. Enabled setup of multiple windows machines simultaneously.* Wrote a BASH script to refresh Linux compute equipment allowing for automation of reset processes and remote support for students working off campus.* Wrote a Python script to automate lab router resets after simulated network outage exercises.* Defined student test procedure for break/fix troubleshooting. * Support the move of the Server Lab across campus. Decommissioning blades and networking gear. Packing and transporting every piece of equipment in the lab. Reconstructing the lab in a new space, recommissioning the blades, and resetting the network infrastructure.

Primary responsibility was to balance maintenance of budget expectations, support over all business growth, and improve efficiency of resource utilization.* Managed supply chain sourcing, focusing on just-in-time delivery practices while maintaining safety margins. * Performed regular inventory and business analysis to ensure budget constraints were maintained. * Worked closely with vendors to develop regional exclusivity and promotional contact points. * Built brand recognition for both shop and vendors by collaboratively developing reputation as the premiere location for expertise. Securing first fill of limited run and high demand products from multiple vendors. * Created metrics reporting data analysis on customer buy trends. Through tracking average purchases related to customer type, equipment inventory overhead was reduced by 9% without loss in overall sales volume. Apparel sales associated with the purchase of a new machine increased 4%.* Transitioned business from an Enterprise Resource Management (ERM) system based around an onsite server to one based on cloud compute and per machine ERM instantiation

Bachelor Of Technology - It Management, Information Technology

Web Application Technologies, Web/Database Management

Political Science