Derek Smith Email & Phone Number

Wellington, New Zealand

Wellington, New Zealand

Wellington & Wairarapa, New Zealand

Wellington New Zealsnd

Upper Hutt, Wellington

• To provide oversight of all Campus Resources, administration and other support processes to enable to the college to function effectively. This includes the main administration area and the 30 residential units on.
• BCM Management Board
• William Booth Educare Management Committee (Early Childhood Centre)
• The Salvation Army Heritage Centre and Archives Committee

Wellington

Within this position, I worked at effectively directing and managing inter-departmental initiatives, providing accurate and timely services to Pathologists and ensuring optimal client service. I administer a strong focus on analyzing, identifying and executing high quality pre-analytical sample processing initiatives. My management style involves.

Wellington & Wairarapa, New Zealand

As per previous role

Wellington & Wairarapa, New Zealand

As Operations Manager, I assumed the responsibilities as General Manager for NZ during a lucrative period, including contributing to the overall BAU Business plans, actively ensuring continued operational excellence and high performance levels and adhering to KPI policies while continually developing and effectively managing vital client relationships..

Wellington & Wairarapa, New Zealand

Within this role, I performed training initiatives and developed a program, benefiting the non-Catastrophe division over two office locations. I worked on one direct report as a Training Consultant and managed IT programs over both divisions and three offices. My duties extended to a direct report as IT Systems Administrator. This role involved supporting.

Wellington & Wairarapa, New Zealand

As a Shared Services and Process Improvement Manager, I collaborated within all all divisions of the organisation for both New Zealand and Australia. Prime duties included executing proper completion of reports, liaising with a highly functional team of dictation staff. I also rectified customer discrepancies and complaints. I held a strong focus on.

Wellington & Wairarapa, New Zealand

As a Business Analyst, I implemented workflow systems and procedures, enforcing productivity and performance standards across the board. I also handled general IT/system administration and management duties and trained new staff within proper business procedures, nationwide. Often, I liaised with the Group Training Coordinator, updating and implementing.

Wellington & Wairarapa, New Zealand

In this role, I devised new recommendations for amendments for local conditions and tested functionality standards. As changes were implemented, I assisted with controlling the implementation of training for the staff affected and the integration of vital new procedures within claim management procedures.Key Achievements- Actively assisted with the set up.

Wellington & Wairarapa, New Zealand

I handled all claims in this area and simultaneously managed an office located in Wellington, while monitoring and driving a diverse staff and six assessors towards success. My responsibilities for the Southern region included properly allocating jobs, sourcing and engaging staff members while monitoring budgetary demands and all service providers. Key.

Wellington & Wairarapa, New Zealand

As an Operations Manager, I enforced and supported operations guidelines, established the criteria for appointments with Loss Adjusters and conducted reporting procedures. Workflow Management. I also executed and approved service level agreements and client reporting requirements.Key Achievements- Handled areas of template construction, IT initiatives.

Sydney, Australia

As a vital part of the Catastrophe Team (Cyclone Larry), I worked Far North Queensland I was sent to Cairns to control the back room operations. Daily responsibilities included properly setting up systems for work flow initiatives, allocating work to adjusting staff and effectively coordinating and guiding a cross-functional support staff. I also generated.

Sydney, Australia

As a Loss Adjuster, I handled all classes of domestic property and commercial property claims $50,000 in value.

Sydney, Australia

In this role, I handled and controlled claims for all domestic and small business claims. My responsibilities consisted of carefully reviewing all reports and developing effective claim management strategies while supporting and developing a team within proper claims settlement procedures. Key Achievements - Implemented Internet access for client use.

Sydney, Australia

In this role, I was cross-trained within Loss Adjusting and primarily handled domestic and small business claims, reporting to a number of insurance companies. I also monitored the after hours pager and was responsible for assigning adjusters to assist with these claims.

Sydney, Australia

As an Account Executive, I managed and directed a team of eight data entry personnel, introduced and implemented a new IT system and worked at streamlining departmental functionality.

Sydney, Australia

As a Personal Lines Team Leader, I devised, introduced and implemented highly functional systems and procedures to aid in smooth business running procedures. I also held a vital role within the Underwriting team as a key Team Leader, monitoring household and motor products, managing five personnel, handling policy renewals for two staff members and.

Sydney, Australia

At CIC, I was responsible for properly handling all domestic non-motor claims, reporting to the State Claims Manager. I directed and supervised a team of ten Claims Officers, streamlined a significantly overstaffed office and monitored vital business procedures, improving functionality standards. Key AchievementsSuccessfully trained new Credit Union.

Sydney, Australia

As a Claims Officer, I handled multiple claims through insurers and acted as a settling authority for London Underwriters while preparing reports on claims to clients in a timely manner.

Sydney, Australia

In this role, I addressed claims for multinationals through various insurers and followed up on all outstanding matters while training personnel within claims, clients and report preparation techniques.

Sydney, Australia

At MLC, I handled claims for domestic and small business claims within a section of the alphabet.

Auckland

Within this role, I handled domestic claims and fulfilled numerous underwriting responsibilities.

Wellington

As a Commercial Motor Vehicle claims officer, I worked with numerous clients, providing exceptional service and diligently following up on claims.