Derek Smith Email & Phone Number

Wellington, New Zealand

Wellington, New Zealand

Wellington & Wairarapa, New Zealand

Wellington New Zealsnd

Upper Hutt, Wellington

To provide oversight of all Campus Resources, administration and other support processes to enable to the college to function effectively. This includes the main administration area and the 30 residential units on site, used for both long term and conference accommodation. Reception and Admin: Oversee duties of the receptionist and make sure there is cover. Cover payroll and accounts in the absence of business administrator. Organise the completed of all administration work.Kitchen Oversight: Management of Chef and other kitchen staff. Management of Kitchen budgets and purchasing. Property Maintenance and Cleaning. This includes property maintenance plans, both long and short term. Preparation of conference accommodation and property inventories. Overseeing campus support and domestic cleaning staff.Health and Safety: Ensuring the campus meets all Health and Safety requirements and keeps risk registers updated. Is the site representative and coordinates training required.Vehicles: Manage the vehicle fleet, ensuring registration and warrants are updated and vehicles are always in excellent conditionHuman Resources: Maintain all employee files and records. Coordinate all work required by head office.IT Infrastructure and Support: Ensure that all IT infrastructure is working. Liaise with Head Office ISG and contractors. Work with other staff to introduce new IT structures - including web based programs and video conferencing.External Conferences & Accommodation: Promote and book conferences. Manage the allocation of accommodation and conference facilities and ensure the smooth running of the all conference activityBoard and Committee membership: Actively participate as a board/committee member on the following:• BCM Management Board• William Booth Educare Management Committee (Early Childhood Centre)• The Salvation Army Heritage Centre and Archives Committee

Wellington

Within this position, I worked at effectively directing and managing inter-departmental initiatives, providing accurate and timely services to Pathologists and ensuring optimal client service. I administer a strong focus on analyzing, identifying and executing high quality pre-analytical sample processing initiatives. My management style involves cultivating a positive team environment and motivating teams towards success. As Head of the department, I continually implement highly functional systems and procedures, focusing on achieving the highest results possible. Key Achievements- Successfully recruited new talent and properly train personnel within effective departmental procedures while managing a vital team of 25 personnel within the Specimen Reception department- Effectively handled costs/expenditure processes, including all personnel costs while monitoring and improving staff performance

Wellington & Wairarapa, New Zealand

As per previous role

Wellington & Wairarapa, New Zealand

As Operations Manager, I assumed the responsibilities as General Manager for NZ during a lucrative period, including contributing to the overall BAU Business plans, actively ensuring continued operational excellence and high performance levels and adhering to KPI policies while continually developing and effectively managing vital client relationships. Initially, I proactively managed and calculated budgets and expenditures while recruiting new talent and assisting with the induction of direct reports. Other responsibilities including effectively responding to verbal and written queries relating to interdepartmental functions. Key Achievements- Conducted detailed training and mentoring initiatives among new employees, successfully driving profits while establishing trust and stability- Tactfully and diplomatically resolved and facilitated customer discrepancies and complaints while identifying and analyzing internal statistics and trends for reporting purposes

Wellington & Wairarapa, New Zealand

Within this role, I performed training initiatives and developed a program, benefiting the non-Catastrophe division over two office locations. I worked on one direct report as a Training Consultant and managed IT programs over both divisions and three offices. My duties extended to a direct report as IT Systems Administrator. This role involved supporting Internet and phone lines and providing cross-functional desktop support. In addition, I acted as Incident Controller/Catastrophe Manager During over numerous projects, including:- Creation and Development of Group Incident Response Plan- Motor Process Review (Accountable Manager)- System Integration within new acquisitions - Various software developments (Triage, Contents Assist, Reporting) - Business Continuity implementation, set up and coordination efforts- Health and Safety Documentation and Implementation

Wellington & Wairarapa, New Zealand

As a Shared Services and Process Improvement Manager, I collaborated within all all divisions of the organisation for both New Zealand and Australia. Prime duties included executing proper completion of reports, liaising with a highly functional team of dictation staff. I also rectified customer discrepancies and complaints. I held a strong focus on properly leading, mentoring and supporting team leaders and vital staff members. Key Achievements- Conducted detailed performance reviews, improving upon internal functions and decreasing employee turnover- Directed and managed central reception office and coordinated the receipt, registering and assessing of all claims- Managed the Shared Services Division from strategic planning to operations and implementation

Wellington & Wairarapa, New Zealand

As a Business Analyst, I implemented workflow systems and procedures, enforcing productivity and performance standards across the board. I also handled general IT/system administration and management duties and trained new staff within proper business procedures, nationwide. Often, I liaised with the Group Training Coordinator, updating and implementing innovative workshops via proper training manuals. I also prepared detailed monthly statistical analysis reports to clients.Key Achievements- Created and implemented instrumental changes in conjunction with both internal and external stakeholders- Successfully educated and instructed the Management Team, implementing company procedures and familiarizing them with the company’s vision and future goals- Introduced proactive recommendations and solutions on process deficiencies, form processes and systems, effectively solving pressing issues

Wellington & Wairarapa, New Zealand

In this role, I devised new recommendations for amendments for local conditions and tested functionality standards. As changes were implemented, I assisted with controlling the implementation of training for the staff affected and the integration of vital new procedures within claim management procedures.Key Achievements- Actively assisted with the set up of an innovative new system, currently still in use in Australia- Proactively controlled IT Protocol within numerous staff, clients and contractors access to the system

Wellington & Wairarapa, New Zealand

I handled all claims in this area and simultaneously managed an office located in Wellington, while monitoring and driving a diverse staff and six assessors towards success. My responsibilities for the Southern region included properly allocating jobs, sourcing and engaging staff members while monitoring budgetary demands and all service providers. Key Achievements - As a result of exceptional leadership skills, I was promoted to Regional Manager, in charge of monitoring and directing all areas south of Wanganui, including the South island region- Directed and supervised internal affairs in the office, managing a staff that reported directly to me and filling the national Catastrophe Manager role as needed

Wellington & Wairarapa, New Zealand

As an Operations Manager, I enforced and supported operations guidelines, established the criteria for appointments with Loss Adjusters and conducted reporting procedures. Workflow Management. I also executed and approved service level agreements and client reporting requirements.Key Achievements- Handled areas of template construction, IT initiatives, training programs and procuring complex contract agreements- Implemented high quality assurance and business administration/development measures as well as aggressive marketing techniques

Sydney, Australia

As a vital part of the Catastrophe Team (Cyclone Larry), I worked Far North Queensland I was sent to Cairns to control the back room operations. Daily responsibilities included properly setting up systems for work flow initiatives, allocating work to adjusting staff and effectively coordinating and guiding a cross-functional support staff. I also generated multiple reports and researched/identified statistics while enforcing Occupational Health and Safety program compliance through 50 branches. I liaised with the Claims Management Company, successfully devising and implementing policies and procedures to improve functionality standards. Key Achievements- Diligently enforced Insurance Industry Code of Practice, including training and implementation roll out procedures- Served as a vital point of contact, addressing queries/issues from clients and personnel

Sydney, Australia

As a Loss Adjuster, I handled all classes of domestic property and commercial property claims $50,000 in value.

Sydney, Australia

In this role, I handled and controlled claims for all domestic and small business claims. My responsibilities consisted of carefully reviewing all reports and developing effective claim management strategies while supporting and developing a team within proper claims settlement procedures. Key Achievements - Implemented Internet access for client use- Designed and implemented a new catastrophe plan while successfully coordinating major loss events

Sydney, Australia

In this role, I was cross-trained within Loss Adjusting and primarily handled domestic and small business claims, reporting to a number of insurance companies. I also monitored the after hours pager and was responsible for assigning adjusters to assist with these claims.

Sydney, Australia

As an Account Executive, I managed and directed a team of eight data entry personnel, introduced and implemented a new IT system and worked at streamlining departmental functionality.

Sydney, Australia

As a Personal Lines Team Leader, I devised, introduced and implemented highly functional systems and procedures to aid in smooth business running procedures. I also held a vital role within the Underwriting team as a key Team Leader, monitoring household and motor products, managing five personnel, handling policy renewals for two staff members and motor/domestic property claims for three team members.

Sydney, Australia

At CIC, I was responsible for properly handling all domestic non-motor claims, reporting to the State Claims Manager. I directed and supervised a team of ten Claims Officers, streamlined a significantly overstaffed office and monitored vital business procedures, improving functionality standards. Key AchievementsSuccessfully trained new Credit Union personnel and, as a result of my high performance efforts, I was the recipient of the “Employee of the Year” award

Sydney, Australia

As a Claims Officer, I handled multiple claims through insurers and acted as a settling authority for London Underwriters while preparing reports on claims to clients in a timely manner.

Sydney, Australia

In this role, I addressed claims for multinationals through various insurers and followed up on all outstanding matters while training personnel within claims, clients and report preparation techniques.

Sydney, Australia

At MLC, I handled claims for domestic and small business claims within a section of the alphabet.

Auckland

Within this role, I handled domestic claims and fulfilled numerous underwriting responsibilities.

Wellington

As a Commercial Motor Vehicle claims officer, I worked with numerous clients, providing exceptional service and diligently following up on claims.