• Assist department management in overseeing the daily operations of the Resort Services and Front Desk and also the staff involved.• Address all questions about reservation and billing concerns with a helpful and kind attitude in order to show guests how much we value them at Pinehurst.• Create a warm and family-like guest experience throughout a guest stay from beginning to end.• Use effective problem solving techniques when faced with a billing issue, guest concern, or unexpected emergency.• Ensure a world-class guest experience for a diverse clientele base.• Assist guests with reservation changes, many resort questions, and a variety of questions about the Sandhills area

• Receive calls proficiently and create a positive customer relationship.• Hone package sales skills to promote first call sales.• Create and manage customer electronic leads.• Ensure a world-class guest experience for a diverse clientele base.• Assist guests with reservation changes.

• Respond promptly to website leads and phone inquiries. Myrtle Beach, South Carolina• Schedule cash and member tee times as agent for Tee Time Central for all 14 MBN Courses.• Extensive knowledge of all 100+ Grand Strand area golf and lodging options, and possess the ability to present all of our available packages to customers.• Issue office-wide customer refunds daily.• Consolidate Ambassador Golf direct-billing (provider partner’s billing) against closed golf package records.• Train new co-workers in processing procedures for online golf package purchases.• Process and oversee golf packages purchased online daily with new purchases, balances outstanding, changes to itineraries, and course maintenance issues.