Derek Whitehead Email & Phone Number

San Ramon, Ca, Us

Five9 intelligent Contact Center Software enables agents to make more calls and be more effective on the phone. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.Five9 is honored to be named by Gartner in their first-ever CCaaS Magic Quadrant as not only one of the “Leaders” but also the #1 vendor in “Ability to Execute”. This honor is a reflection of our dedication and partnership with our customers, our unsurpassed ability to deliver on promises, and our agility and nimbleness as an organization.Offering industry leading Omni-Channel Inbound, On-Demand Outbound Dialing, Self-Service and Blended Call Center Solutions. Five9 has been delivering On-Demand solutions since since 2001 and processes over 4 billion calls for over 2,500 customers. Our solution delivers all the benefits of million-dollar systems, without their hidden costs. Five9 also helps you monitor and manage your agents. Please visit our website: www.five9.com.

San Jose, Ca, Us

Responsible for Cisco’s Mid-Atlantic contact center go-to-market strategy, sales revenues, partner relationships, and area market share growth. Accountable for the development of detailed business plans with a primary focus on helping organizations seamlessly transition their existing premise-based solutions to the cloud.

San Jose, Ca, Us

Responsible for driving strategic contact center sales growth within Cisco’s Tri-State Enterprise Operation. Acted as a consultant and trusted advisor focused on efforts delivering business outcomes aimed at shaping customer experiences.

San Jose, Ca, Us

Developed strategies to increase Cisco’s advanced technology adoption by leading regional channel teams in marketing and mapping of initiatives successfully driving increased market share.

Morristown, New Jersey, Us

Scope of responsibility centered upon the development and execution of Avaya's go-to-market contact center strategy. Focused on the introduction of contact center technologies and their correlated business impacts relative to the overall industry segment and specific customer circumstances.

Morristown, New Jersey, Us

Exceeded annual quota of $3.0MM in developing new markets for phone systems, equipment for video conferencing and voice messaging, and software for call centers.

Managed a team of ten sales professionals aimed at developing a new customer account base in NJ, PA, VA, DC, OH, KY, and DE. Also spent 6 months in Alameda, CA, establishing West Coast Office.

Morrisville, North Carolina, Us

Increased sales to Fortune 500 companies by introducing SkyTel’s expanding list of new communication services and equipment and developing new applications for them.

Mba Degree In Information Technology And General Business Management

Bs Finance