Effectively administers and coordinates all aspects of the rail customer relationship, including tracking, tracing and expediting shipments, diverting cars at customer request as well as correcting misrouted, lost or idle cars. Schedules, coordinates, tracks and expedites movement of railcars on inter/intra state rail systems for assigned customers based on contractual regulatory and maintenance agreements as well as current quality assurance policies.Bills loaded and empty cars, ensuring all Export shipments have the proper documentation and EDI transmission are error free. Creates and validates route patterns to ensure cars move timely to end-destinations. Schedules car to shop for regulatory and or maintenance service requirements.Establishes and maintains working relationships with assigned customers and their representatives while keeping Rail Manager informed of any problems or potential problems that may create any alterations to Quality procedures and communicates requests such as audits, visits and meetings to appropriate departments.Coordinates Mobile Repair Units ensuring all activities are handled promptly, keeping customer, car owner and crews informed and aligned.Acts as liaison between Operations, Marketing and Financial accounting departments to promote effective communications and seamless integration. Responsibilities includes maintaining accurate records and files.Coordinates daily and monthly invoicing for all aspects of the customer order process. Completes Accounting functions including reporting and month-end closing processes per the established guidelines.

Managed daily operations of shipping department Utilizing various transportation provider software systems for processing daily export/import shipments from multiple carriers (FedEx, DHL, USPS, UPS, Ceva, etc.) and receiving department by preparing and processing domestic and International shipments.Coordinate daily activity to track location and movement of shipped products, Provide reports to internal and external customers as required.Answer questions regarding shipments with internal and external customers Coordinate schedule pickup times with carriersCreate, country specific documents such as bill of lading, country of origin, and Commercial invoices Evaluate shipments consolidate goods, select most cost effective method of deliveryCommunicate with customers on a daily basis concerning specific shipmentsPerform other duties as assigned

Responsible for managing daily operations of shipping and receiving department by preparing and processing domestic and International shipments.Assisted the Team Lead in directing the daily activities of the Material Handling StaffResponded to customers and telephone calls in the shipping/receiving center and assisted Material Handling as needed Managed employee assignments to ensure accurate coding against Contracted budget areas, creation of payroll upload, analyzed data and resolved discrepanciesMaintained Time Entry Management System (TEMS) for approximately 500 employeesTrain employees after deployment.

Continuously supervise Associates within assigned areas including unloading freight grocery and general merchandise from inventory to the sales floor.Safety Team Leader tracking loss prevention and risk control issuesMonitored and tracked grocery and general merchandise using hand held computer.Mentored, taught and assigned duties of staff to improve group effectivenessManaged work areas to keep them organized and free of debris. Stocked and rotated merchandise, using quality control, and departmental procedures.Communicated routinely with customers, supervisors, and management.Utilized job-specific procedures and tools and equipment as needed.

Procurement & SafetyPurchased equipment, food, and miscellaneous supplies as needed. Prepared work order request and processed invoices using SAP / EDI, by matching, coding, and verifying invoices. Worked with external customers and Supply Management group to resolve issues and discrepancies.Actively participated in safety processes and initiatives and completed special projects and training as requested.Production & Expense TrackingReviewed variances in monthly overhead and production operating expenses.Imported and exported data needed for analysis. Built required reports (spreadsheets) for Operations group. Tracked, analyzed and distributed key data statistics and trends.Completed production and activity reports for management and or governmental agencies.Personnel & Logistics CoordinationOptimized aviation and Marine Logistics needs to ensure proper scheduling of personnel and equipment by reviewing and analyzing transportation.Prepared payroll data using SAP HR.Organized and maintained the supervisor’s personnel files, which required knowledge of company policy and benefits.