• Management, development and structuring of national insurance programs for Canadian groups & associations. Duties include underwriting, broking, and operational management. Lines of expertise range from Property, Casualty, Cyber, Professional (Miscellaneous/Professional Risks, Tech E&O and (Multi)Media Liability) and Management Liability (including Employment Practices Liability with knowledge of Fiduciary Liability)• Subject matter expert in classes of business ranging from professional offices, tech, media and engineering/architectural technology • Experienced managing and developing program both as the broker and as the MGA/MGU. Comprehensive understanding of distribution models both traditional and insurtech based • Contributed to year over year increased GWP & penetration, improved closing, retention, loss, and combined ratios to increase overall programs profitability and value added• Assisting with the management of binding authorities both domestically and through Lloyd’s• Claims Management: Claims Examiner acting on a TPA basis for domestic MGA/MGU. Duties include monitoring and settlement of claims, reviewing coverage determinations, extent of liability assessments, identifying resolution strategies, recommending and implementing reserve decisions, and attending dispute resolution summits (mediation, etc.)• Claims management experience includes high excess and umbrella coverage in P&C lines (participation in towers, pools, quota share, subscription, and captives) for complex claims in natural resources & energy, manufacturing, construction, and public & commercial entities sectors

- Provide personal lines policy direction to existing and prospective clients - Licensed Registered Insurance Broker of Ontario (RIBO)- Office leader in closing rate as well as client rated soft skills based on third party surveys

- Management staff for a GTA-leading branch in sales and customer satisfaction- Contributed to region-leading customer satisfaction scores through developing and maintaining a strong service orientation in a fast-paced environment - Demonstrated outstanding conflict resolution skills by exercising diplomacy in settling customer/client rental contract disputes-Assumed leadership role/responsibilities: supervised/coordinated staff tasks/goals; assisted in training and mentoring of new employees in company best practices

Golf course maintenance for a Top 100 golf and country club in Canada.