• Rolled out digital tools to protect clients from fund transfer and debit card fraud.

• Innovated industry-leading Parental Protection for Citi NextGen Account designed for parents and children.• Launched Wealth 360 featuring cash flow and expense tracking with Interbank Account Data Sharing (IADS) via Open Banking API.• Rolled out the first World Elite Debit Mastercard in Hong Kong targeting at Citigold Private Clients.• Implemented FPS x PromptPay QR Payment.• Launched Express Transfer for sending money to designated foreign countries in near real-time.• Delivered various digital engagement initiatives to drive digital penetration of wealth products with customer lifecycle management.

• Launched FPS app/web-to-app payments as an Open API function.• Developed Hong Kong-first Auto FX Top-up for multi-currency debit cards (Citibank Global Wallet).• Rolled out customized photo message cards for clients to share with payees after making fund transfers.

• Launched an instant add-money solution via eDDA (Move Money to Citi).• Engaged in the design of a mission-based deposit product (Citi Interest Booster).• Rolled out a new debit card for Citi Plus (digital segment).• Engaged in the LIBOR transition project.• Launched e-red packet on the mobile app.• Rolled out spending stimulation programs and merchant offers for debit cards.

• Launched a multi-currency function for debit cards (Citibank Global Wallet).• Rolled out FPS (Faster Payment System).

• Led the design, testing and launch of the digital FX trading platform.• Devised trading strategies with the sales team and the strategy team.• Worked with the analytics team on MIS design and revamp.• Managed channel operations and handled frontline's queries.• Reviewed and approved time deposit interest rate deviation requests.

• Led the system enhancement and launch of RMB currency-linked deposit and RMB FX.

• Engaged in the development of the Corporate Card and the Business Card.• Launched an interest-bearing accounts receivable acquisition program.• Rolled out a credit card customer acquisition campaign.

• Launched a spend and reward program end-to-end.• Conducted credit card spending analysis.

• Conducted due diligence on fixed-income products, mutual funds and fund houses.• Prepared product offering documents and managed a database of them.• Engaged in the development of online investment services.• Supported system enhancement and conducted User Acceptance Tests (UATs).• Assisted in the refinement of currency linked deposits and general banking products.

• Underwent 3 months of training in banking knowledge.• Attached to a consumer branch for 6 months, and promoted diversified banking and wealth management products to customers.

• Handled daily accounting functions.• Conducted industry research and analysis.

• Engaged in two research projects aiming at streamlining work flows and cutting cost.• Studied branch operations manuals.

• Provided recruitment logistics support, such as screening resumes and coordinating interviews.• Built a headcount tracking system.