Spearhead planning and develop creative new outreach campaigns and strategies which promote Lancaster County as a desirable location for group tours. In addition, the position requires diplomacy as well as the ability to interact and communicate with various personalities. This position requires creativity and initiative as well as the ability to establish and maintain good working relationships with tour and receptive operators.

Managed overall operations in both PA & VA and was responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Rental Department. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company’s policies and applicable laws.- Recruit, select, train, assign, schedule, coach, counsel and discipline employees- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends- Analyze process workflow, employee and space requirements and equipment layout; implement changes- Accomplish operations and organization mission by completing related results as needed- Manage relationships with key vendors- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, and mishaps on-site.

Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner.Demonstrated knowledge of the company's mission, purpose, goals, and the ability to help employees successfully achieve them.Assumed the criteria and responsibility of a team leader by creating more production in the department to grow and exceed all sales, plans, and goals.Adhered to rigorous standards for customer service, merchandising, operational safety and the store security policies and guidelines.Supported Sight & Sound's commitment to exceptional, responsive service in all interactions with employees and customers.