Derek Young Email & Phone Number

Greater Minneapolis-St. Paul Area

Eden Prairie, Minnesota, United States

Worked overnights for State Government Solutions TACC providing support for various groups.

Greater Minneapolis-St. Paul Area

As the IT System Administrator for Bite Squad, I maintained our SAAS, computers, printers, telephony systems, security systems, and our network.Day to day tasks included responding to bug reports, system requests, hardware issues, and user access requests.I worked closely with the engineering team as a liaison between them and the rest of the company to.

Greater Minneapolis-St. Paul Area

Managed our corporate catering support team to ensure that the last mile was performed to expectations for corporate clients of Bite Squad. This included working with the Dispatchers, Drivers, Restaurant Partners and clients to ensure that every aspect of the order process was at processed at the highest level of integrity.

Downtown Minneapolis

- Control the flow of orders going through our system.- Maintain driver expedience by properly assigning them to orders in the most efficient way possible.- Contacting restaurants if an order is incorrect or needs to be changed- Providing customer service by responding to emails and chats from customers about their current or past orders.

Greater Minneapolis-St. Paul Area

- Managing the customer service representatives for KASA Stores. This includes scheduling, training, and quality assurance.- Working with vendors to maintain optimal return, exchange, and order processing times- Covering phones when needed, and taking escalated calls from upset customers.- Training all new employees on our proprietary order system, call.

Assisted customers with placing orders and accessing their purchases.Provided assistance to vendors that used our services to sell their products.

Greater Minneapolis-St. Paul Area

Provided customers with advice about different table top games.Ran different game events for: Magic: the Gathering, Xbox, Dungeons and Dragons, and various other games.Assisted with purchasing and selling of various aftermarket game items.

Minneapolis, MN

- Stocked shelves with new shipments of food.- Rotated stock on shelves to ensure no expired product was sold.- Assisted with filling vending machines, and emptying them of change when needed.- Cut and packaged fresh fruits and vegetables for sale- Provided back up cashier and bagging services when needed.

Minneapolis, MN

- Provide sales support and recommendations for board games and card games- Run weekly tournaments for Halo on the XBox and Magic: The Gathering- Assist with running larger events such as release events and promotional parties.