Derek Beck Email & Phone Number

Coraopolis, Pa, Us

Greater Pittsburgh Area

Maintain/Create Windows 7 and Windows 10 desktop computer images using Microsoft Deployment ToolkitMaintain VB and Powershell scripts for capturing and deploying disaster recovery imagesCreate/Update documentation of current software and hardware supported on computer images Benchmark computer images on supported hardware using Sandra benchmarking software Ensure new versions of applications, drivers, BIOS updates and windows updates are promptly added to the imaging process when made available.Provide imaging support and troubleshooting to Regional services technicians regarding the many image deployment shares across the company.Replicate updates to the imaging process to all deployment shares on a monthly basis.Evaluate and recommend new hardware (desktops, laptops, docking stations, etc) to be used by the company.Add support in the imaging process for new computer models chosen for use by the company.Maintain multiple MDT task sequences for multiple operating systems; including, Windows 7 32 bit, Windows 7 64 bit and Windows 10 64 bit.Maintain WDS and 3Com PxE boot services for the image deployment shares across the company and provide ISO files to create bootable USB drives where PxE services are unavailable.Set up new PxE boot services and MDT deployment shares when required at new locations.

Pittsburgh, Pennsylvania

Maintain/Create Windows 7 and Windows 10 desktop computer images using Microsoft Deployment ToolkitMaintain VB and Powershell scripts for capturing and deploying disaster recovery imagesCreate/Update documentation of current software and hardware supported on computer images Benchmark computer images on supported hardware using Sandra benchmarking software Ensure new versions of applications, drivers, BIOS updates and windows updates are promptly added to the imaging process when made available.Provide imaging support and troubleshooting to Regional services technicians regarding the many image deployment shares across the company.Replicate updates to the imaging process to all deployment shares on a monthly basis.Evaluate and recommend new hardware (desktops, laptops, docking stations, etc) to be used by the company.Add support in the imaging process for new computer models chosen for use by the company.Maintain multiple MDT task sequences for multiple operating systems; including, Windows 7 32 bit, Windows 7 64 bit and Windows 10 64 bit.Maintain WDS and 3Com PxE boot services for the image deployment shares across the company and provide ISO files to create bootable USB drives where PxE services are unavailable.Set up new PxE boot services and MDT deployment shares when required at new locations.

Warrendale, Pa

Provide phone, remote, desk side and after hours support for users in four offices and field users.Document service using ServiceNow.Create, update and deploy computer images using Microsoft Deployment Tools and VMWare.Setup and provide support for company provided iPhone devices.Preform new hire account creation, including AD, Exchange, MxLogic and Veritas Vault and CompliancWire.Preform employee termination IT tasks, including disabling AD, Exchange and MxLogic accounts.Respond to Virus and URL violation reports from the Trend AntiVirus server.Assisted the Systems Administrator and Network Administrator in IT projects including, Exagrid backup upgrade, Good MDM implementation, Cisco Unified Communications upgrade.Provide basic IT and audio/visual troubleshooting in company conference rooms.Grant user access to Sharepoint Foundation sites.Create Home Directories for users on a Microsoft Server 2012 File Share.Manage backups on the Exagrid 32000 and Exagrid 17000.Restore files from backup using Symantic Backup Exec 12.5Manage company provided cell phone plans using the Verizon Wireless web interface.Setup portable audio/visual cart for company wide presentations.Mange user access using Active Directory groups.Mange user e-mail backups using Veritas Vault.Provide remote support using Team Viewer.Create exchange accounts using exchange EAC.Projects:Configured a new two server MDT 2013 imaging solution using Microsoft Server 2012 with a DFS connection between the two servers.Worked with Exagrid Support to upgrade the Exagrid 13000 backup server to a new Exagrid 32000 server.Setup/imported devices, LDAP, trunks, voice mail pilot, and directory numbers from old 6.0 version of Cisco Unified Communications Manager to a new server on version 11.0Setup LDAP and voice mail ports for Cisco Unity Connection 11.0Setup trunk for Cisco IM and Presense 11.0. Configured UPC devices and end users for use of Jabber client.

Warrendale Pa

Provide phone, remote, desk side and after hours on-call technical support for internal staff and field users. Document service using BMC Track-IT! software. Provide 2nd level support for 1100+ rue21 stores. Create update and deploy computer images using Norton Ghost, SCCM 2012 and DeployStudio. Setup and provide support for company provided Verizon Blackberry Bold, Q10 and Z10 devices using BES 5 and BES 10. Setup and provide support for company provided Verizon iPhone devices using AirWatch. Assign and troubleshoot issues with RSA hard and soft tokens using RSA Desktop Software and the RSA Blackberry app. Manage and deploy McAfee antivirus software using McAfee ePO. Create and Deploy application and Windows software update packages using SCCM 2012. Create and maintain SCCM collections and software deployments. Provide basic Active Directory management ensuring end user computers are removed and placed in their proper OUs. Provide basic Audio/Visual troubleshooting in company conference rooms. Partner with vendors to resolve issues with rue21 stores and to assist in troubleshoot and gain knowledge on internal challenges. Travel to New York office to provide in person support for traveling buyers. Work with Sharepoint to document new hire builds and track other information. Assisted in the completion of several company technical projects listed below.

Moon Township, Pa

Provided phone and desk side technical support for students, faculty and staff. Documented service using RT: Request Tracker and Remedy software. Maintained classroom computer and audio visual technology including Dell desktop computers, Extron A/V controllers and switches, and various models of projectors. Provided support for university provided Palm Treos and Apple iPhones, including hardware/software troubleshooting and setting up voice/text/data plans for international trips. Created windows batch files to simplify installation of various software. Installed new Dell hardware for faculty and staff as well as student computer labs. Created and updated computer images using Symantec Norton Ghost. Imaged new and existing hardware using Symantec Norton Ghost. Provided setup and troubleshooting for user's NotifyLink accounts to allow syncing of Groupwise calendar and contacts to iPhones. Assisted moving technology for faculty and staff office move. Provided support for students connecting personal equipment to the university provided network. Provided technical support to student's personal computers, such as virus removal, hardware replacement and software installation.

Moon Township, Pa

On June 1st 2009 this employment position was moved from Robert Morris University to LANtek computer services. All job responsibilities listed in the position above apply to this position as well. Managed and scheduled student workers to staff a ResNet department that provided technical support to students.

Associate Degree, Specialized Business; Computer Information Management

Education record

Completed: MOC 6292: Installing and Configuring the Windows 7 Operating System. Comptia A+ Test Comptia Network+ Test