Derek Harvey Email & Phone Number

Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services. It is a member of the S&P/ASX 20 and Australia's largest telecommunications company by market share. Telstra is the largest wireless carrier in Australia, with 18.8 million subscribers as of 2020.Telstra has a ~2,000-strong field technician workforce (both internal and external contractors) delivering regulated and non-regulated services for consumers, small/medium businesses, the Enterprise and Government segment and other 3rd parties (e.g. nbn).This role is accountable for Field Services workforce planning and regulatory risk management. It is a critical role leading a coordinated response to an evolving regulatory environment and customer expectations.Achievements- 100% compliance with regulated service benchmarks including appointment window compliance and customer restoration/activation completion within regulated timeframes- New operational risk control framework supporting regulated field service and compliance obligations- Deploying Field Services regulatory governance in response to new regulatory reporting standards and regional Australia telecommunications review recommendations

Brisbane, Queensland, Australia

The Field Workflow Planning Principal (General Manager) is a highly visible role leading a national group of 55 that manages strategy, skill, schedule, productivity, performance and commercial KPIs, and potential risks and mitigations to plan the work of the national field technician workforce across multiple time horizons.Achievements- Defined a new group strategy and aligned group structure and ways of working, utilizing optimisation capability to deliver incremental >$1m labour expenditure savings- Devising and executing a transformational automation strategy and program to drive operational excellence, achieving 20% operating expenditure reduction through new decision toolsets and automation of high-volume / low-complexity tasks- Delivered or exceeded all customer, commercial and regulated service delivery targets in FY20 and FY21.- Worked flexibly and responsively to manage risks and lead response to COVID-19 and disaster events in 2020 and 2021, achieving 5-8% team engagement uplift, and meeting all performance targets in conditions of extreme variation and volatility- Implemented a Control Tower framework, including control dashboards and operational Playbooks, reducing variation and increasing efficiency of planning service delivery by 15%

Brisbane, Australia

Lead and govern the strategy development, analysis and execution of actions to optimise the field workforce numbers, location and skills to meet regulatory, financial and customer performance requirements.Achievements- Engaged key leaders to develop field workforce strategy executive governance and long-term planning frameworks, realising 40% field resourcing savings for Telstra whilst maintaining customer experience and regulatory performance.- Developed and implemented workforce capacity, supply & skill strategy, vendor engagement and management framework for Telstra’s 4-year Legacy Data Migration program- Created and executed strategy to run and improve business operations to meet rapidly increasing customer demand and delivery complexity.

Brisbane, Australia

Telstra is required to maintain reliability of fixed voice services to prescribed standards, and to investigate and remediate services where this reliability standard is not met/maintained.The Manager CAN Reliability leads a blended on- and off-shore team of technical and program specialists to investigate and remediate fixed voice services that fail to meet reliability standards, manage program expenditure and report to the regulator on a regular basis.Achievements- Within 12 months of joining Telstra, I achieved 2.5x uplift of team engagement and 30% cost reduction for the Customer Access Network reliability program, without detriment to regulatory performance or customer outcomes.- Formulated and executed a 3-year asset management strategy to reduce annual asset expenditure by 10% YoY, improve customer service quality and maintain regulatory compliance.

Brisbane, Australia

Ergon Energy is a subsidiary company of Energy Queensland Limited (EQL) a Government owned corporation owned by the Government of Queensland. It distributes electricity to around 738,000 customers across Queensland, excluding South East Queensland through a distribution network regulated by the Australian Energy Regulator (AER).The Manager Asset Data Governance leads a team of 25 managing the entry, maintenance and governance of network asset data across all asset classes, including day-today operations and emergency response activities. This role is also responsible for developing and leading a cross- business unit tactical improvement program to reduce overhead and support strategic programs and objectivesAchievements- Consulted and developed a data governance strategy and operational plans for the asset data of one of Australia’s largest electricity distribution networks.- Core team member that delivered 5-year asset plans and costing submission for 2016-2020 regulatory proposal to the Australian Energy Regulator, securing regulatory compliance and regulated revenue for the organization across 2016-2020.

Brisbane, Australia

The Manager Asset Management Initiatives leads a small team of 10 managing the operational excellence and tactical improvement activities across the Asset Management group in support of strategic objectives.Achievements- Completed a (500-employee) group-wide restructure that reduced fixed operating costs by 8% p.a. through headcount reduction and contractual savings.- Designed and delivered customer interface process improvements, halving customer wait times and handling times for service delivery agents.

Brisbane, Australia

Manage 2 direct reports.Develop, implement and manage a process compliance framework for parts of the Operations business unit.Execute functional accountability for Customer Initiated Capital Works, including stakeholder management, issue resolution, process redesign and performance measurement. This role had indirect influence over capital expenditure of $300m p.a. and in excess of 50 employees.

Brisbane, Australia

Specialist business analysis function providing problem and solution definition and analysis services across Ergon Energy.

Brisbane, Australia

Develop and deploy business processes and supporting systems, references and work instructions for various business activities within Energy Services, primarily Customer Initiated Capital Works.

Sydney, Australia

Origin Energy is an Australian listed public energy company with headquarters in Sydney. It is an Australian Stock Exchange publicly listed company.Develop and implement a program management office delivering IT program management, process delivery and IT training functions. Managed 4 direct reports and direct influence over the program ICT budget of $5.3m.Manage operational governance of the energy trading ICT systems.Execute a key role in the development and implementation of business continuity plans of the division.

Sydney, Australia

Manage 6 direct reports.Manage energy trading settlements and wholesale credit risk.

Sydney, Australia

Manage 3 direct reports.Develop energy trading processes, controls and manage compliance and wholesale credit risk for the organisation’s wholesale trade portfolio.

Brisbane

Stanwell Corporation is a Queensland government-owned corporation and is the state's largest electricity generator. Stanwell own and operate a portfolio of electricity generation assets in Queensland including two of the youngest and most efficient coal-fired power stations in Australia – Stanwell Power Station in Rockhampton and Tarong North Power Station in the South Burnett.Manage 2 direct reports.Manage energy trading settlements, wholesale credit risk, trading processes, controls and risk limits.

Brisbane, Australia

Establishment of the electricity derivative trading function.Trading short-term contracts in the newly-created wholesale energy market in Queensland.

Brisbane, Australia

Energy trading system project - gathering business requirements, business analysis, defining business processes and UAT.

Master Of Commerce, Accounting And Finance, Gpa 5.8

Bachelor Of Commerce (Bcom), Accounting And Finance, Gpa 5.7

Advanced Diploma, Leadership And Management, Program Management

Diploma, Leadership & Management

Certified Practising Accounting, Accounting And Finance

Quality Management And Process Mapping

Principles Of Management

Gaicd, Governance