Derek Curtis Email and Phone Number
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Derek Curtis is a Transformational Technology & Product Executive at WEX. He possess expertise in process improvement, business process improvement, project management, requirements analysis, leadership and 13 more skills.
Wex
View- Website:
- wexinc.com
- Employees:
- 1
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Head Of Payment Solutions TechnologyWex Oct 2022 - PresentPortland, Maine, UsAccountable for the design and enablement of payments technology to deliver product solutions to customers and empower their ability to simplify the business of running a business.
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Director, Enterprise ApplicationsWex Oct 2017 - Oct 2022Portland, Maine, UsOversight of WEX's global technology platforms enabling Marketing, Sales and Service Operations.Responsible for building, developing & leading a group of WEX technology professionals to accelerate WEX’s digital transformation and tech roadmap in the areas of Marketing, Sales & Service. Primary focus on enabling a connected customer journey fueled by automated marketing campaigns, personalized digital touchpoints and a 360° understanding of customer experience. Accountable for the global transformation of WEX Service Operations Technology - across four lines of business, multiple geographies and 2200 service agents. Key outcomes include a full scale move to a cloud based ecosystem for customer engagement, ~$3M in annualized scale and a connected experience across multiple digital channels.Led digital overhaul of WEX customer onboarding and credit adjudication capabilities, including WEX’s first automated-decision engine for new customer credit. This new digital interface for customer application is now responsible for over 80% of new WEX revenue YOY and a 70% increase in customer onboarding speed. Modernization of WEX contact centers through introduction of Salesforce Service Cloud, Genesys Cloud and Google Artificial Intelligence. Centralized service agent dashboard and automated case management have resulted in a net reduction of 60+ sec. average-handle-time, equating to a $2M+ efficiency & favorable increase in NPS.
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Avp, Technology Capability OfficerUnum Feb 2015 - Oct 2017Chattanooga, Tn, UsGeneral management and accountability for client acquisition and sales technology platforms, including Salesforce and several internally developed systems. Primary focus on new capability development, to support business goals. Accountability for enterprise Salesforce deployment supporting ~2000 internal sales and service professionals. Currently focused on expanding self-serve client management capabilities, via Salesforce web portal (Communities). -
Director, Business Technology SolutionsUnum Apr 2011 - Apr 2015Chattanooga, Tn, Us• Accountable for the implementation of cloud-based technology to advance critical business capabilities for the enterprise. Have led the evaluation of top-tier external suppliers, contract negotiations and implementation of new, cloud-based technology platforms, with teams made up of both internal and sourced resources.• Intense focus on transitioning from an outdated, and expensive, legacy platform of applications to a more comprehensive and agile platform, which is more business-friendly and cost effective.• Maintain close working partnerships within IT to ensure that we are effectively meeting our business objectives while continuing to advance future state architecture (e.g. Cloud, data, UX).• Significant focus on driving organization transformation through collaborative business partnership, internal talent evaluation and strong change management practices. • Strong commitment to cultivating a culture for personal and professional growth, innovation and learning.
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Director, Project Portfolio ManagementUnum Jan 2005 - Apr 2011Chattanooga, Tn, Us• Fostered strong business partner relationships at senior management levels to help drive strategic decision making through IT governance processes. Managed the process for review and analysis of business cases for active projects and those submitted for approval. • Developed executive level views of the project portfolio to be leveraged by senior management when making portfolio investment decisions. Continuously inform of risks or issues which may impact project milestones and/or project portfolio goals and objectives.• Defined and facilitated the portfolio management and resource allocation planning process for areas within IT and Business Operations. Accountable for resource allocation, expense management, risk assessment and ongoing communication of portfolio health and results. • Responsible for the implementation of tools and practices for measuring and reporting project performance for areas within IT and Business Operations.
Derek Curtis Skills
Derek Curtis Education Details
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University Of New HampshireCommunication And Media Studies
Frequently Asked Questions about Derek Curtis
What company does Derek Curtis work for?
Derek Curtis works for Wex
What is Derek Curtis's role at the current company?
Derek Curtis's current role is Transformational Technology & Product Executive.
What is Derek Curtis's email address?
Derek Curtis's email address is dc****@****num.com
What is Derek Curtis's direct phone number?
Derek Curtis's direct phone number is (423)-294*****
What schools did Derek Curtis attend?
Derek Curtis attended University Of New Hampshire.
What are some of Derek Curtis's interests?
Derek Curtis has interest in Science And Technology, Children, Education, Economic Empowerment.
What skills is Derek Curtis known for?
Derek Curtis has skills like Process Improvement, Business Process Improvement, Project Management, Requirements Analysis, Leadership, Sdlc, Business Process, Software Project Management, Business Analysis, Business Requirements, Employee Benefits, Software Implementation.
Who are Derek Curtis's colleagues?
Derek Curtis's colleagues are Abby Stensgard, Andrea Hernandez, Mike Feyen, Afonso Silva, Vignesh Raja, Bobby Blaha, Neal Curtin.
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