Derek Curtis Email & Phone Number

Portland, Maine, Us

Accountable for the design and enablement of payments technology to deliver product solutions to customers and empower their ability to simplify the business of running a business.

Portland, Maine, Us

Oversight of WEX's global technology platforms enabling Marketing, Sales and Service Operations.Responsible for building, developing & leading a group of WEX technology professionals to accelerate WEX’s digital transformation and tech roadmap in the areas of Marketing, Sales & Service. Primary focus on enabling a connected customer journey fueled by automated marketing campaigns, personalized digital touchpoints and a 360° understanding of customer experience. Accountable for the global transformation of WEX Service Operations Technology - across four lines of business, multiple geographies and 2200 service agents. Key outcomes include a full scale move to a cloud based ecosystem for customer engagement, ~$3M in annualized scale and a connected experience across multiple digital channels.Led digital overhaul of WEX customer onboarding and credit adjudication capabilities, including WEX’s first automated-decision engine for new customer credit. This new digital interface for customer application is now responsible for over 80% of new WEX revenue YOY and a 70% increase in customer onboarding speed. Modernization of WEX contact centers through introduction of Salesforce Service Cloud, Genesys Cloud and Google Artificial Intelligence. Centralized service agent dashboard and automated case management have resulted in a net reduction of 60+ sec. average-handle-time, equating to a $2M+ efficiency & favorable increase in NPS.

Chattanooga, Tn, Us

General management and accountability for client acquisition and sales technology platforms, including Salesforce and several internally developed systems. Primary focus on new capability development, to support business goals. Accountability for enterprise Salesforce deployment supporting ~2000 internal sales and service professionals. Currently focused on expanding self-serve client management capabilities, via Salesforce web portal (Communities).

Chattanooga, Tn, Us

• Accountable for the implementation of cloud-based technology to advance critical business capabilities for the enterprise. Have led the evaluation of top-tier external suppliers, contract negotiations and implementation of new, cloud-based technology platforms, with teams made up of both internal and sourced resources.• Intense focus on transitioning from an outdated, and expensive, legacy platform of applications to a more comprehensive and agile platform, which is more business-friendly and cost effective.• Maintain close working partnerships within IT to ensure that we are effectively meeting our business objectives while continuing to advance future state architecture (e.g. Cloud, data, UX).• Significant focus on driving organization transformation through collaborative business partnership, internal talent evaluation and strong change management practices. • Strong commitment to cultivating a culture for personal and professional growth, innovation and learning.

Chattanooga, Tn, Us

• Fostered strong business partner relationships at senior management levels to help drive strategic decision making through IT governance processes. Managed the process for review and analysis of business cases for active projects and those submitted for approval. • Developed executive level views of the project portfolio to be leveraged by senior management when making portfolio investment decisions. Continuously inform of risks or issues which may impact project milestones and/or project portfolio goals and objectives.• Defined and facilitated the portfolio management and resource allocation planning process for areas within IT and Business Operations. Accountable for resource allocation, expense management, risk assessment and ongoing communication of portfolio health and results. • Responsible for the implementation of tools and practices for measuring and reporting project performance for areas within IT and Business Operations.