Derek Dawson Email & Phone Number

San Diego, California, United States

Developing innovative brand exposure strategies with businesses looking to expand their market, with a priority focused on brand synergy and company values.

San Diego, California

Developing innovative brand exposure strategies with businesses looking to expand their market, with a priority focused on brand synergy and company values.

Greater San Diego Area

Greater San Diego Area

• Create relationships with Season Ticket Holders to maximize renewal percentages by going above and beyond to proactively provide outstanding service to assigned accounts in a timely manner with the goal of creating a Great Experience for our guests.• Generate new business revenue through upgrades, add-ons, referrals, and new sales of ticket packages and to meet yearly designated goals.• Responsible for Season Ticket Renewal process including coordinating mailings, following up with customers, confirming orders, and providing necessary information and documentation to clients to assist them with their renewals, as well as assisting in the operation of the Select-A-Seat upgrade event.• Effectively execute the season ticket touch point program, communicating with accounts in a 1:1 relationship in management designated number of contacts per season.• Proactively respond (in person, via phone and/or email) to client requests, inquiries and concerns from assigned accounts in a timely manner for activities including printing invoices and receipts, following up on outstanding payments, mailing/emailing documents, securing signed invoices, etc.• Provide problem solving to secure reasonable solutions in a timely manner by utilizing available building and team resources.• Assist in fulfilling all season ticket holder benefits as planned each season.• Assist in game day responsibilities (in person meetings, service table) as well as at special events held by the San Diego Gulls organization to solidify relationships with season ticket holders.• Assist other service representative’s clients as needed during games, via the general phone line and during absences.• Provide daily documentation to track all account correspondence and activities in CRM database.

Greater San Diego Area

• Sell season tickets and partial plans to area businesses and individuals• Generate new sales through telephone, outside appointments and development of referrals and leads through networking, cold calling, prospecting and other techniques• Make daily sales calls per direction of department manager• Maintain computerized records of all clients and prospects with our CRM system• Develop, maintain and build own prospect list in addition to any leads provided by the company• Achieve or exceed pre-determined sales goals for all tickets products• Responsible for the renewal and constant contact of full and partial season ticket accounts• Manage accounts to ensure client issues are resolved• Build and leverage relationships with businesses and individuals in order to promote sales • Assist with game night activities, as well as any special events on an as needed basis• Other duties as assigned by department manager

Greater San Diego Area

• Sell season tickets to area businesses and individuals.• Generate new sales through telephone, outside appointments and development of referrals and leads through networking, cold calling, prospecting and other techniques.• Make daily sales calls per direction of department manager.• Maintain computerized records of all clients and prospects with our CRM system.• Develop, maintain and build own prospect list in addition to any leads provided by the company.• Achieve or exceed pre-determined sales goals for all tickets products.• Responsible for the renewal and maintenance of full and partial season ticket accounts.• Manage accounts to ensure client issues are resolved.• Build and leverage relationships with businesses and individuals in order to promote sales.• Assist with game night activities, as well as any special events on an as needed basis.

Coronado, Ca

• Increased hard goods sales over $40,000 in one year.• Attended numerous trade shows, including the PGA Fashion Show in Las Vegas and Orlando.• Organized check in procedures for one of the busiest golf courses in the United States, maintaining an exceptional level of customer service.• Signed on as a Staff Club Professional with Callaway Golf in 2014.• Refurbished and maintained relationships with multiple vendors.• Established sales goals along with awards for all Pro Shop staff.

Greater San Diego Area

• Ensured customer satisfaction, and monitored food preparation and service standards.• Booked catering services for numerous corporate events and negotiated details of arrangements with clients.• Organized and implemented worker training programs for new hires and existing employees, resolved personnel problems and evaluated employee performance.