As an IT Support Technician at Publix, I provide comprehensive technical support for 20 retail locations in the Atlanta Metropolitan area, ensuring optimal performance and security of IT hardware and software systems. With 9+ years of hands-on experience in IT, I have developed proficiency in installing, repairing, and maintaining a variety of devices, such as desktops, servers, printers, barcode scanners, and networking systems.I am passionate about delivering excellent customer service and solving complex technical problems, using my skills in Wide Area Network (WAN), Cloud Applications, and Network+ & ISC2 Certification. I have also contributed to 15+ projects within my 1 year tenure at Publix, following established protocols and documentation. Additionally, I serve as the team liaison for our departmental Associate Voice improvement efforts, demonstrating my leadership and communication abilities. My mission is to drive innovation and enhance operational efficiency and security in an ever-growing digital world.