Derek Dougherty Email & Phone Number

Ithaca, New York, United States

PE 1515 - Introduction to Handgun Safety• Teach and manage up to 12 students in the introduction to and instruction in the use of the pistol in the three modes of 50-foot competitive target shooting, i.e., slow fire, timed fire, and rapid fire. Major emphasis is placed on safety resulting from a thorough understanding of the operation of the firearm and the personal responsibility of each individual on the range.

Remote

• Identifying defects in operations and procedures. • Conducting research, investigating workflows, business procedures, and interviewing system users to recommend changes. • Working to ensure that Silvaco is following compliance standards and regulations. • Improving productivity and revenue-making procedures via process documentation and enhancement. • Conducting internal audits.• Developing standard processes and policies. • Reviewing and approving user access to vendor data.• Up to date on sanctions and export laws for purposes of product sales.

Remote

Guided and negotiated a full Information Technology department hand-off to a managed service provider, Accent Computer Solutions.

Jurupa Valley

Ensured proper configuration, administration, maintenance, testing, security, reliability and documentation of:• IT Cloud/Infrastructure: Optimize IT Cloud Services, Onsite Infrastructure, and Onsite Services (AD, DNS, RDG, RDS, IIS, NPS, Network Monitoring, HA/DR/Backup and Security Solutions) for best performance, security and reliability• High Availability, Backup and Disaster Recovery: Ensure proper configuration, usability and regular testing of HA/DR/Backup of both cloud services and onsite systems• Device Administration/Security: Configure, manage, support and secure PCs (Windows/Mac/Linux), Mobile Devices, Printers/Scanners, VOIP Phones, Video Surveillance system, and other devices or electronic equipment• User Administration/Security: Perform User Setup, User On/Off Boarding, Adds/Changes, and Terminations, according to IT Access Requests and in a timely manner• IT Compliance/Security: Ensure compliance of all systems with IT industry governance standards, including; NIST, COBIT, SOX, and ISO, etc., ensuring robust information security for all stakeholders• Helpdesk Administration: Provide efficient and timely support for end-users in a variety of applications including; Business Software (ERP/CRM/PLM/CPM), Microsoft Office 365 and ancillary applications, Solid Works, PDM Vault, AutoCAD, and QuickBooks across multiple offices, home users and time zones• MSP Management: Work with managed service provider vendor to ensure that all above is tracked/handled where needed by the MSP. • IT Project Management: Drive IT projects from initial requests to completion.Accomplishments in Role: • Migrated the entire workforce to be Work from home capable in March 2020 during COVID Pandemic with zero downtime due to technology restrictions after less than 90 days in the role. • Implemented a Company-wide Multi-Factor authentication from concept to project completion. • Upgraded and expanded Camera system from Coax to CAT6.

Fullerton, Ca

Contracted to City of Fullerton City Hall, Police, Fire, and Parks Departments• Desktop Support (In-person and remotely), Responding to user requests; researches and analyzes processes, applications, system capabilities, and limitations, define user needs and requirements, develops and implements solutions.• Supporting law enforcement technologies such as Versaterm, CAD and RMS, ELETE, NetMotion, 2FA, COPLink, Puma recording, IAPro, LPR software, and Mobile Dispatch terminal laptops.• Active Directory Administrator implementing cross-platform audits of objects and user permissions. Managing User Accounts on WindowsNT (Creation, Deletion, Permissions, and VPN Access).Developing organizational units and managing user security with group policies. Creating and maintaining mailboxes, distribution lists, shared mailboxes, and calendar room locations in MS Exchange.• PDQ and Microsoft Deployment Toolkit support and implementation for software deployment and hardware imaging. • Monitors the operating performance and system availability of assigned hardware, software, websites, data, infrastructure, networking, and communications systems, network security and access; ensures operational effectiveness, security, and data integrity; and performs testing, maintenance, upgrades and/or installations.• Researches and evaluates solutions. Recommends, plans, and/or coordinates the purchase and implementation of equipment, systems, and other technology products.• Average of 3 issues closed a day.

Upland, California

• Convert demographic information into multimedia and visual presentations• Create illustrations, layouts, map overlays, posters, graphs, and charts• Produce computer-generated graphics• Draw cartoons for filmstrips and animation for films• Work with television and film producers to design backdrops and props for film sets

Southern California Region

• Troubleshoot, maintain, and monitor warehouse hardware and network (routers, IDFS, MDFs, servers, switches, fiber, copper, desktops, laptops, thin-clients, wireless scanners, access points, peripherals, and printers) • Experience in Microsoft Office applications including but not limited to MS Word, Excel, PowerPoint, and Outlook.• Inventory management of physical and virtual space. • Inventory ordering and equipment procurement, working with vendors to acquire needed parts. • First-rate communication, in person and via phone/radio with peers, operations leaders, and vendors.• Ability to prioritize work based on department and production objectives.• Ability to manage multiple client requests simultaneously• 2 years in the production environment and ability to identify business need vs request.• Working with the customer and backward: identify what is wrong for them, and correct that first.

Moreno Valley, California

• Packer - Packing and product movement for fulfillment process with Amazon fulfillment engine. Problem Solver - Correcting issues with Damaged/missing/unusable product.• Central Problem Solve lead - Ensuring overall problems becoming corrected over a 5-7 person team, with the goal of having 65k+ items shipping at critical pull times for each hour.

Moreno Valley, California

• Supporting departments as an associate resource, teaching associates and confirming SOP compliance. • Lead Process Assistant for Problem with up to 25 problem solve associates for Amazon Fulfillment Engine department.• Experience in balancing 75+ associates on pack walls, as well as coaching, following up with team feedback and growth directing. • Understanding and implantation of workflow and daily production goals as fit for Amazon Fulfillment Engine department and Critical pull times.• Assisted ONT6 building in 1,000,000 Packages in a day network record. • Supported AFE day shift with ONT6 record packages sent out from AFE. • Ran 5S crews intermittently through peak to help maintain keeping work area clean and organized.• Submitted Trouble Tickets, working with Seattle, Mezz, and other departments to solve issues impacting the Fulfillment Center and Amazon Fulfillment Engine. • Recognizing and solving safety hazards impacting associates.

Southern California Garrison

• Assisting in the preparation and management of the Garrison Membership Profiles and directlyresponsible for the processing and management of the Garrison Member Profile Images.• Preparing art and graphic files for website and print materials.

Fort Hood, Texas

• Trained peers on squad weapons systems• Operated all wheel vehicles and equipment over varied terrain and roadways• Managed load, unload, and safety of personnel being transported• Oversaw and checked proper loading and unloading of cargo on vehicles and trailers• Employed convoy defense techniques• Identified, corrected or reported all vehicle deficiencies• Prepared vehicles for movement/shipment by air, rail or vessel

Kirkuk, Iraq

• Operation Iraqi Freedom - Phase 6: Iraqi Sovereignty• Led team in checkpoint operations, escort missions and security missions in cooperation with NATO military and local national police. • Conducted house-to-house searches for high-level targets• Provided medical and humanitarian relief for civilians • Participated in rebuilding efforts for schools and business through equipment donation and funding.

Apple Valley, Ca

• Performed customer check out at register, while implementing transactions for current sales, and credit card applications, quickly and efficiently.