Derek Franks
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Derek Franks Email & Phone Number

Head of Fan Intelligence Data and Analytics @ EA at Electronic Arts (EA)
Location: Austin, Texas, United States 8 work roles 1 school
1 work email found @ea.com 4 phones found area 919, 512, and 800 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 4 phones

Work email d****@ea.com
Direct phone (919) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Electronic Arts (EA)
Role
Head of Fan Intelligence Data and Analytics @ EA
Location
Austin, Texas, United States
Company size
5 employees

Who is Derek Franks? Overview

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Quick answer

Derek Franks is listed as Head of Fan Intelligence Data and Analytics @ EA at Electronic Arts (EA), a company with 5 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at ea.com, phone signal with area code 919, 512, 800, and a matched LinkedIn profile for Derek Franks.

Derek Franks previously worked as Head of Fan Intelligence Data and Analytics at Electronic Arts (Ea) and Customer Success Data and Analytics Officer at Electronic Arts (Ea). Derek Franks holds Mba from Mays Business School - Texas A&M University.

Company email context

Email format at Electronic Arts (EA)

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{first_initial}{last}@ea.com
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AeroLeads found 1 current-domain work email signal for Derek Franks. Compare company email patterns before reaching out.

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Profile bio

About Derek Franks

Derek Franks, Head of Fan Intelligence Data and Analytics at Electronic Arts, is a leader with a passion for using data to better understand markets and customers in order to drive improved business results. In his current role at EA, he leads the data and analytics function for the EA Experiences organization, which includes Marketing, Publishing, Fan Care, and Ventures. His remit includes Analytics and BI, Data and Decision Science, along with Data Governance and Taxonomy.

Listed skills include Market Research, Thought Leadership, Product Management, Strategy, and 38 others.

Current workplace

Derek Franks's current company

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Electronic Arts (EA)
Electronic Arts (Ea)
Head of Fan Intelligence Data and Analytics @ EA
Redwood City, CA
Website
ea.com
Employees
5
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8 roles

Derek Franks work experience

A career timeline built from the work history available for this profile.

Head Of Fan Intelligence Data And Analytics

Current
Electronic Arts (Ea)

Redwood City, CA, US

Mar 2024 - Present

Customer Success Data And Analytics Officer

Electronic Arts (Ea)

Redwood City, CA, US

Oct 2023 - Apr 2024

Sr. Director Of Insights, Worldwide Customer Experience

Electronic Arts (Ea)

Redwood City, CA, US

Leads the Insights function for Worldwide Customer Experience. This includes:- Customer Experience Innovation Labs (XLabs)- Analytics and BI- Data Science- Market Research- Taxonomy and Search

Oct 2018 - Oct 2023

Global Director Of Insights; Ww Customer Experience

Electronic Arts (Ea)

Redwood City, CA, US

Leads the Insights function for Worldwide Customer Experience. This includes:- Production Analytics- BI/Reporting- Data Science- Market Research- Taxonomy/Ontology

Jun 2017 - Sep 2018

Data Scientist, Ibm Market Data Analytics

Ibm

Armonk, New York, NY, US

  • Collaborates with senior executives and stakeholders to use data science to better understand market and customer behavior
  • Leverages sophisticated statistical and machine learning techniques with marketing, sales, 3rd party and primary research data to drive improved business results
  • Works with IBM Watson to analyze unstructured data
  • Communicates advanced concepts in a manner that is compelling, credible, and consumable
  • Leads monthly data science education calls focused on creating “informed consumers” for data science engagements within IBM
Mar 2016 - May 2017

Data Scientist - Consultant, Ibm Center For Applied Insights

Ibm

Armonk, New York, NY, US

  • Develops data-led thought leadership with a focus on Smarter Enterprise, Marketing Science, and Enterprise Marketing Management
  • Responsible for new project development, execution, and both internal and external deployment
  • Conducts primary market research, statistical data analysis, narrative creation, and strategy development in coordination with brand and line-of-business executives
  • Creates a variety of assets including whitepapers, executive presentations, infographics, blog posts, and interactive tools
Jan 2012 - Mar 2016

Retail Industry Leader, Ibm Center For Applied Insights

Ibm

Armonk, New York, NY, US

  • Responsible for developing and deploying the “ROI for Smart” retail industry program, a value quantification toolset that allowed customers to estimate the financial benefit of implementing Smarter Merchandising and.
  • Created a variety of collateral materials including a whitepaper and executive presentation decks
  • Deployed the materials with both internal industry and brand sales teams as well as key customers
Jul 2011 - Sep 2012

Offering Marketing Manager; Retail Store Solutions

Ibm

Armonk, New York, NY, US

  • World-wide Product Manager for SurePOS 500, SurePOS 300 and SurePOS 100 Point-of-Sale systems, as well as all Keyboards, Cashdrawers, and Displays
  • Led next generation development efforts of multiple POS system families from concept to availability
  • Executed lifecycle management of existing offerings
  • Worked with customers, business partners and sales teams to drive product requirements into the development process
  • Created go-to-market plans and marketing collateral
Jan 2005 - Jul 2011
Team & coworkers

Colleagues at Electronic Arts (EA)

Other employees you can reach at ea.com. View company contacts for 5 employees →

JP Jaehyon Paik Jaehyon Paik Colleague at Electronic Arts (Ea) Seoul Incheon Metropolitan Area, Korea, Republic Of View → VP Valentina Pérez Valentina Pérez Colleague at Electronic Arts (Ea) San Francisco Bay Area, United States View → SR Saipranay Ram Saipranay Ram Colleague at Electronic Arts (Ea) Hyderabad, Telangana, India, India View → MM Marisol Medina Marisol Medina Colleague at Electronic Arts (Ea) Coquitlam, British Columbia, Canada, Canada View → TS Thiago Scalon Thiago Scalon Colleague at Electronic Arts (Ea) Greater Vancouver Metropolitan Area, Canada View → ZK Zainulabidin Kaim Khani Zainulabidin Kaim Khani Colleague at Electronic Arts (Ea) Pakistan, Pakistan View → AC Andrei Cheche Andrei Cheche Colleague at Electronic Arts (Ea) Cluj, Romania, Romania View → RL Ruben Lahora Ruben Lahora Colleague at Electronic Arts (Ea) Argentina, Argentina View → YS Yolanda Scruggs Yolanda Scruggs Colleague at Electronic Arts (Ea) Peru, Indiana, United States, United States View → JR Jesse Rodriguez Jesse Rodriguez Colleague at Electronic Arts (Ea) Walker, Louisiana, United States, United States View →
1 education record

Derek Franks education

  • Mays Business School - Texas A&M University
    Mays Business School - Texas A&M University
    Mba
FAQ

Frequently asked questions about Derek Franks

Quick answers generated from the profile data available on this page.

What company does Derek Franks work for?

Derek Franks works for Electronic Arts (EA).

What is Derek Franks's role at Electronic Arts (EA)?

Derek Franks is listed as Head of Fan Intelligence Data and Analytics @ EA at Electronic Arts (EA).

What is Derek Franks's email address?

AeroLeads has found 1 work email signal at @ea.com for Derek Franks at Electronic Arts (EA).

What is Derek Franks's phone number?

AeroLeads has found 4 phone signal(s) with area code 919, 512, 800 for Derek Franks at Electronic Arts (EA).

Where is Derek Franks based?

Derek Franks is based in Austin, Texas, United States while working with Electronic Arts (EA).

What companies has Derek Franks worked for?

Derek Franks has worked for Electronic Arts (Ea) and Ibm.

Who are Derek Franks's colleagues at Electronic Arts (EA)?

Derek Franks's colleagues at Electronic Arts (EA) include Jaehyon Paik, Valentina Pérez, Saipranay Ram, Marisol Medina, and Thiago Scalon.

How can I contact Derek Franks?

You can use AeroLeads to view verified contact signals for Derek Franks at Electronic Arts (EA), including work email, phone, and LinkedIn data when available.

What schools did Derek Franks attend?

Derek Franks holds Mba from Mays Business School - Texas A&M University.

What skills is Derek Franks known for?

Derek Franks is listed with skills including Market Research, Thought Leadership, Product Management, Strategy, Retail, Go To Market Strategy, Competitive Analysis, and Analytics.

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