Derek Hess Email & Phone Number

Kutztown, PA, US

• Focus Area: Housing and Dining
• Manage housing processes of a 3,600-bed university, overseeing development, evaluation, and analysis of timelines and procedures, generating over $13 million in revenue.
• Increased Fall 2023 housing assignments by 10% from previous year.
• Manage all aspects of The Housing Director (THD) and MyCollegeRoomie software programs for web-based housing processes.
• Create weekly Occupancy Milestone Reports to share with senior management and… Show more Focus Area: Housing and Dining
• Create weekly Occupancy Milestone Reports to share with senior management and maintain a statistical database for year-to-year comparison.

Kutztown, Pennsylvania, United States

• Focus Area: Housing and Dining
• Responsible for the overall management of housing processes of a 3,600-bed university
• Develops, maintains, evaluates, and analyzes housing timelines, processes, and procedures in accordance with university policy.
• Manages all aspects of the Adirondack the Housing Director and My College Roomie software programs for web-based housing processes.
• Creates a unique marketing plan for housing and dining selection.
• Assigns students their… Show more Focus Area: Housing and Dining

Kutztown, Pennsylvania, United States

• Focus Area: Programming
• Developed an innovative Community Assistant programming model including a physical manual which the Community Assistants utilized to help plan their programs
• Managed our Department’s Engage organizations, including training staff, and troubleshooting issues.
• Collaborated with other offices so Community Assistants would support various programs on campus, which correlate to Residence Life, Housing, and Dining’s six core values of Community Engagement… Show more Focus Area.
• Collaborated with other offices so Community Assistants would support various programs on campus, which correlate to Residence Life, Housing, and Dining’s six core values of Community Engagement, Academic Enrichment.
• Revamped the department’s Hall Council model by creating new recruitment initiatives and ways in which meetings were executed

Kutztown, Pennsylvania, United States

• Assistant Director of Hall Operations and Retention
• Supervised and managed the non-traditional buildings and five Graduate Building Directors in the operations, guidance in managing hall staff, goal setting, programming, judicial processes, and crisis management
• Managed student assignments, damage billing, room condition reports, key/pin codes, and the opening and closing of the buildings in the non-traditional building area
• Developed a detailed COVID appropriate check-in… Show more Assistant Director of Hall Operations and Retention
• Developed a detailed COVID appropriate check-in process for all residence halls
• Trained Resident Advisors on the use of The Housing Director software to check residents in to the hall, run reports, and Room Condition Reports (RCRs)

Ithaca, New York, United States

• Residence Director
• Managed a traditional hall of 300+ residents, 11 Resident Advisors, one Senior Resident Advisor, and an Office Assistant
• Served as a liaison for Housing Administration within the department, managing student assignments, damage billing, room condition reporting, space reservations, and various logistics planning on behalf of the department
• Facilitated training and development opportunities for student staff throughout the academic year
• Participated in the… Show more Residence Director
• Participated in the recruitment and selection of Resident Advisors

East Stroudsburg, Pennsylvania, United States

• Resident Director
• Managed a traditional hall of 250+ residents, 15 Desk Attendants, 6 Resident Advisors, and one Head Resident Advisor
• Represented Residence Life as a member of the Campus Assessment, Response, Evaluation Team (CARE) in effort to provide strategic support for East Stroudsburg University students through intentional and strategic outreach
• Identified and addressed crisis and emergent resident matters as a member of a 24/7 on-call departmental response system… Show more Resident Director
• Identified and addressed crisis and emergent resident matters as a member of a 24/7 on-call departmental response system
• Participated in the recruitment and selection of Resident Advisors and Desk Receptionists

East Stroudsburg, Pennsylvania, United States

• Graduate Assistant Resident Director
• Managed a traditional hall of 250+ residents, 12 Desk Attendants, and 5 Resident Advisors
• Member of the Residential Curriculum Committee, which created the educational curriculum in the residence halls

Palmyra, Pennsylvania, United States

• Social Studies Teacher
• Developed online classes/curriculum for students in an alternative education setting
• Analyzed Pennsylvania Department of Education reports and worked with teachers to implement plans of improvement
• Instructed students with multiple levels of autism and other disabilities
• Designed curriculum for 7th, 9th, and 11th grade classrooms
• Taught fellow educators how to design online classes through the use of Moodle

Master Of Science - Ms, Education, 4.00/4.00

Bachelor Of Arts - Ba, Secondary Education And Teaching, 3.93/4.00

Education record

Education record

Education record