Derek Illum Email & Phone Number

Derek Illum is a Senior Solutions Engineer at Ivanti. He possess expertise in change management, it management, business analysis, project management, account management and 16 more skills. Colleagues describe him as "Derek was an invaluable trainer for my time on at Ivanti. Very knowledgeable of the product, very friendly and eager to assist. I have watched him train not only myself, but 3 other new hires during my time and he has been an excellent resource to all of them. He made us all feel welcome and comfortable, I can confidently say that Derek was a key factor in making my time at Ivanti a success. On top of being very personable, Derek is very knowledgeable technically. Not only does he know the ins and outs of the current product he supports, but he has a great knowledge of Operating System and Network troubleshooting. Often, he was able to go above and beyond supporting the product and was able to give accurate pointers to the customer on where in their environment the problem might be. Derek contributes greatly to the companies Knowledge Base, ensuring that the information and the tips and tricks he finds are available to everyone on the team and to the customers. His articles are informative, easy to follow, and to the point. Derek is an asset to his team and to the company. He is relied upon to take up the slack when necessary and be a leader in the team. I couldn’t be more grateful for his help and expertise. "

Listed skills include Change Management, It Management, Business Analysis, Project Management, and 17 others.