Technical Account Manager
Current- Building deep relationships with client across various industries- Leveraging technology for client's strategic business outcomes
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@firstfocus.com.au
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Derek Tse is listed as IT Professional | IT Technologist | IT Consultant at First Focus, a with 67 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at firstfocus.com.au and a matched LinkedIn profile for Derek Tse.
Derek Tse previously worked as Technical Account Manager at First Focus and Senior Field Technician at First Focus It.
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AeroLeads found 1 current-domain work email signal for Derek Tse. Compare company email patterns before reaching out.
How can I help...► Explaining technology that is relevant and easy to understand, giving you knowledge and power to make sound decisions for your company and yourself.► Ensuring solution/s are tailored to your specific needs and ensuring that you are comfortable in using the solution on a daily bases.► Continue to understand new technology in hardware, software, cloud solutions and security; leading to increase in knowledge to support future IT needs.Working in the IT industry since 2000, building and troubleshooting PCs and related technology, to contracting at Unisys Australia for projects and managed services. Moved into the MSP space to provide IT support and building solutions for clients.
Listed skills include Network Administration, Servers, Troubleshooting, Technical Support, and 22 others.
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A career timeline built from the work history available for this profile.
Sydney, New South Wales, Australia
- Building deep relationships with client across various industries- Leveraging technology for client's strategic business outcomes
Sydney, New South Wales, Australia
- Collaborating with various internal team to provide best experience for clients- Working face-to-face with clients to provide strong troubleshooting skills for IT issues
Sydney, New South Wales, Australia
- Correct Solution acquisition to new brand Orro Group- Continue role as Field Service Engineer- Working with Service and Projects team on various technical requirements and implementation- Coaching level 1/2 technicians on various technologies and troubleshooting techniques
Sydney, Australia
- Onsite support for various clients looking after mobile devices to networks and servers, acquiring knowledge of client relationship and ownership of issue from start to finish- Experienced with Microsoft technologies for small to large businesses- Experienced with backup solutions StorageCraft, Microsoft backup and cloud storage- Experienced with Apple products in a Microsoft and mobile environment- Experienced with various network products and installation best practices- Acquired knowledge and best practice of WIFI networks and products- Acquired knowledge and best practice for decommissioning hardware/software- Retail IT management knowledge of store's hardware, software and internet connection- Well versed in administration of Microsoft 365 apps and daily management
- Field serivce engineer for Dell Break/Fix service from laptops to servers, including 4hrs response service.- Serivce co-ordinator: Looking after 10+ Dell field service engineer including assigning jobs for each engineer, dealing with client's complaints and ensuring SLA are enforced.- Part of project team for installation of racks, servers and EMC SAN equipment, aquired knowledge of best practice of cabling and racking of equipment.- Project leader: responsible for 5+ contractors for various rollout of desktop and laptop, ensuring meeting timeline of project and dealing with unforeseen circumstances.- Team leader for in-house IT support for managed client, liasing with client's IT manager to support 300+ users for day-to-day IT problems.
Other employees you can reach at firstfocus.com.au. View company contacts for 67 employees →
Harry Rhodes
Colleague at First FocusGreater Melbourne Area, Australia
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Norylynn Villanueva
Colleague at First FocusMetro Manila, Philippines
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John Hammond
Colleague at First FocusGreater Newcastle Area, Australia
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Jasiyah Chowdhury
Colleague at First FocusSydney, New South Wales, Australia
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David Jalkh
Colleague at First FocusSydney, New South Wales, Australia
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Brendan Jeff
Colleague at First FocusCoochin Creek, Queensland, Australia
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Emily Van Gorp
Colleague at First FocusAustralia
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Bruce King
Colleague at First FocusGreater Adelaide Area, Australia
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Robert Chau
Colleague at First FocusGreater Sydney Area, Australia
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Sivakumar B
Colleague at First FocusChennai, Tamil Nadu, India
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Quick answers generated from the profile data available on this page.
Derek Tse works for First Focus.
Derek Tse is listed as IT Professional | IT Technologist | IT Consultant at First Focus.
AeroLeads has found 1 work email signal at @firstfocus.com.au for Derek Tse at First Focus.
Derek Tse is based in Sydney, New South Wales, Australia while working with First Focus.
Derek Tse has worked for First Focus, First Focus It, Orro Group, Correct Solutions, and Unisys Australia.
Derek Tse's colleagues at First Focus include Harry Rhodes, Norylynn Villanueva, John Hammond, Jasiyah Chowdhury, and David Jalkh.
You can use AeroLeads to view verified contact signals for Derek Tse at First Focus, including work email, phone, and LinkedIn data when available.
Derek Tse is listed with skills including Network Administration, Servers, Troubleshooting, Technical Support, Computer Hardware Troubleshooting, Networking, Virtualization, and Software Installation.
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