Derek Johnson Email & Phone Number

Portland, Oregon, United States

Austin, Texas, United States

• Co-developed an in-house NuGet package to partially automate the development of API testsuites; this included code to translate the Swagger JSON into C# code models• Orchestrated the automation of testing processes for internal and customer-facing web appsusing Selenium, C#, MS Test, Jenkins, and other tools, resulting in quicker product releases andenhanced customer satisfaction• Push the boundaries of SPA’s and API’s to verify their integrity• Maintain a working knowledge of up to 20 ongoing projects at any given time by joining SCRUMcalls and following other Agile frameworks to make sure projects are completed• Use Jira and/or Azure Dev Ops to track tasks• Engineered and oversaw the implementation of a streamlined system for creating, managing,and maintaining QA team credentials via AWS Secrets Manager, AWS IAM, and an in-house webapp and API; optimized workflow, resulting in a reduction in ticket times for the QA Team’scredential creation and edits• Use git repositories in Visual Studio and AWS CodeCommit to create, patch, and mergeautomated testing code

Austin, Texas, United States

• Have an ever-growing, ever-evolving knowledge of enterprise IT technologies and products• Meet with customers to determine the brands and products the are most suitable to their unique environment• Create builds (server, storage, network, security, etc) for customers to review prior to purchase

Starkville, Mississippi, United States

• Quicky train and adapt to various clients’ call center protocols• Assisted customers of all personalities over the phone in a professional, efficient manner• Find solutions to caller issues and assisted the customer in navigating their issue to otherdepartments when I was unable to personally assist.• Maintain high efficiency when communicating with caller and performing tasks simultaneously• Quickly analyze and determine if debit card transactions are fraudulent and take theappropriate follow-up measures

Starkville, Mississippi, United States

• Managed Front of House during peak dinning hours• Managed employee scheduling and ensured every shift was covered• Daily deposits and sales reports• Populate supply orders and keep front end well stocked• Assumed manager duties during manager’s absence• Assisted in the conversion of the restaurant to a digital POS system

Starkville, Mississippi, United States

• Assisted guest at their arrival and departure• Manage reservation site and paper book of rooms• Create daily housekeeping assignments• Inspect the premises for quality control• Manage housekeeper’s timeclock• Daily deposits• Night audits to verify accuracy of all employees’ paperwork• Create work orders for maintenance and follow up as necessary to ensure work was completed• Coordinate with third party vendors for repairs

Starkville, Mississippi, United States

• Manage staff of in-store employees and delivery drivers.• Call in or cut staff as needed to balance labor costs and sales• Assign food prep, deliveries, and workstations to all employees• Train new hires in all aspects of the job• Cash out delivery drivers at the end of their shift• Nightly deposits and sales reports• Assure all food safety laws are followed by all employees

Starkville, Mississippi, United States

Take and make orders. Prepare and ship online orders. Close multiple cash registers at the end of each shift.

Starkville, Mississippi, United States

Run self checkout stations. Check out customers orders as quickly and accurately as possible.

Amory, Mississippi, United States

Cashier and line worker. Lobby and drive-thru closer.

Columbus, Mississippi, United States

General serving duties. Verify other servers' side work and end of shift cleaning.

Master'S Degree, Cybersecurity, 3.00

Bachelor Of Arts - Ba, Music, 2.44

Activities and Societies: Phi Mu Alpha Sinfonia, Famous Maroon Band, MSU Clarinet Choir, MSU Saxophone Ensemble, MSU Saxophone Quartet.