Derek Martinez Email & Phone Number

397 Little Neck Road, 3300 South Building, Suite 306, Virginia Beach, Va 23452

Manages and coordinates installation of RynohLive software for client accounts, as well as guides clients through the process of web-based training and follow-up to ensure customer satisfaction and proper installation. Some duties may include:o Responsible for contacting clients to set up installation and training on a daily basiso Responsible for daily maintenance of client accounts as a key contact for questions and problemso Completes and submits all necessary paperwork for client accounts and maintenance as neededo Maintains an overall awareness of functions of RynohLive software to answer any questions or troubleshoot any problems for customerso Responsible for meetings with business partners in the community to further development of the company and grow the businesso General knowledge of software implementation and ability to troubleshot and correct any errors.o Successfully handle any office duties as assigned by manager with little to no supervisiono Other office duties as assigned by the Manager

Norfolk, Virginia Area

Operations Specialist (Petty Officer 1st Class / E-6) •Directly led/trained/supervised over 30 sailors on several amphibious applications •Effectively setup and operated the Mobile Command Center (MCC), which provides communications and planning efforts, to coordinate effective ship-to-shore amphibious operations (personnel transportation / supplies / equipment) •Served as the Executive Assistant to the Command Master Chief and became familiar with office technologies including database management, as well as leadership fundamentals •Worked in a team of 20 military personnel to install and setup the GCCS within six months prior to deployment •Operated and maintained the Global Command and Control System (GCCS) through real-time tracking, identifying, and processing of contact data to provide intel for the Common Operational Picture (COP), utilized by military leadership and decision-makers •Directly led 20 sailors in Fujairah, UAE Tactical Operations Center (TOC), while coordinating and conducting over 150 flawless missions to protect High Value Assets (HVAs) in and out of port •Became familiar with military communication concepts, networking protocols, and automated data processing of classified information •Augment Military Sealift Command, Atlantic (MSCLANT) Headquarters staff. Represent MSCLANT and operate Military Sealift Command (MSC) Offices in a joint-service environment in the Norfolk area and other ports as assigned. Provide logistic support, through various government agencies and contractors, for MSC and civilian-contracted merchant ships in these ports.

Virginia Beach, Va

Provided prompt, efficient and friendly customer service. Handled food in a safe manner and ensured the work area was always clean and neat. Reviewed the status and appearance of the merchandise for freshness. Also was responsible for:1. Provided prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. 2. Smiles and greeted customers in a friendly manner, whether the encounter took place in the employee’s designated department or elsewhere in the store. 3. Assisted customers by: (examples include) *escorting them to the products they’re looking for *securing products that are out of reach *loading or unloading heavy items *making note of and passing along customer suggestions or requests *performing other tasks in every way possible to enhance the customers shopping experience. 4. Answered the department telephone promptly and provided friendly, helpful service to customers who call including taking product orders. 5. Worked with co-workers as a team to ensure customer satisfaction and a pleasant work environment. 6. Understood and practiced proper sanitation procedures and ensured the work area and sales floor was always clean and neat. 7. Checked invoices against products delivered as necessary. 8. Ensured an adequate product supply was ready and on hand and developed or followed a production list. 9. Anticipated product needs for the department on a daily basis. 10. Unloaded trucks and put away products in proper holding locations. 11. Reviewed the status and appearance of the food for freshness and replenishes and rotates product. 12. Prepared, finished, and replenished products as necessary. 13. Cut, trim and wrapped fruits and vegetables as necessary. 14. Insured that all food was handled in accordance with local health department regulations.

Virginia Beach, Va

Assisted do-it-yourself and contractor customers by loading and unloading merchandise into, or from, customer vehicles, assisting with lumber selection and cutting materials to the customer’s specifications. Also was primarily responsible for:1. Customer Service – Provided legendary customer service through courteous, efficient, and attentive service in a timely manner. Effectively share product knowledge and provide direction, as necessary, to meet the needs of customers. Assist customers in pulling lumber. Wrote loading tickets for customers to use when paying for merchandise as needed. Obtained and provide Material Safety Data Sheets (MSDS) for customers.2. Equipment Operation - Operated saws, forklift, pipe threading machine and reach lifts. Cut lumber, glass and pipe to customer specifications. Followed all safety procedures and used all safety equipment.3. Loading - Verified loading tickets/customer authorizations to pick-up merchandise. Used receipt to confirm merchandise was paid for and the correct amount of merchandise was loaded. Loaded and unload merchandise into customer/company vehicles. 4. Product Knowledge - General knowledge of lumber yard merchandise, including, but not limited to, location and pricing. Directed customers to Sales Clerks for further merchandise assistance. 5. Stock - Stocked incoming freight neatly in appropriate locations and under cover. Ensured all incoming yard stock was put away in a timely manner to ensure easy access, safety and loss control. Regularly communicated with Department Lead, Inventory Specialist, Cashiers and Managers regarding inventory concerns, stock outages, merchandise damage and loss and other departmental issues. 6. Housekeeping - Kept yard swept, organized, clean and hazard free. 7. Loss Control - Used shoplifting indicators and excellent customer service to deter and prevent shoplifting. Consistently checked loading tickets and receipt to confirm payment and correct amount of merchandise to load.

Virginia Beach, Va

Excelled at selling products and services and working closely with other members of the sales team. We accumulated the appropriate knowledge and expertise through continuous learning and self-development. Then, armed with the right tools and knowledge, we created ease and added value to the consumer’s shopping experience, ensuring customers’ end-to-end needs were met. As a trusted adviser and partner, we delivered unique customer value by developing strong relationships with customers, bringing them a little closer to family and friends by helping them close the gaps with technology. Also was responsible for:1. Engaging customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers felt supported and left delighted.2. Inspired customers by showing them what’s possible with technology.3. Accumulated and applied the appropriate knowledge and expertise through continuous learning and self-development, enabling the team to provide an excellent customer shopping experience.4. Utilized innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals.5. Maintained department merchandising and readiness to serve customers.6. Backed up the sales team for phone and store pickup.

Virginia Beach, Va

Served as the store expert in the Flooring department by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that matched customer needs, informing customers on pricing, options or status on pending orders. Included generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This included performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues.

Denver, Co

Served as part of the sales team in efficiently selling customers various home improvement products. Excelled in customer service while working in Kitchens, Hardware, Flooring, Paints, Tools, Plumbing, Electrical, Seasonal, and Millworks departments. Primary responsibilities included:1. Stocked and restocked inventory when shipments were received.2. Answered customers' questions and addressed problems and complaints in person and via phone3. Maintained visually appealing and effective displays for the entire store.4. Kept the sales floor clean and maintained neat, orderly product displays.5. Communicated information to customers about product quality, value and style.6. Built and maintained effective relationships with peers and upper management.7. Processed shipments and maintained organized stock shelves.8. Unloaded trucks, stocked shelves and organized overstock9. Placed special orders and called other stores to find desired items.10. Facilitated monthly and quarterly physical inventory counts.11. Proficient in the use of forklifts and pallet jacks.

Master Of Science/Administration Of Justice And Security, Criminal Justice, 4.0

To provide criminal justice practitioners, pre-service students and second career students with administrative skills required in both.

Master'S Of Science, Information Systems, 4.0

Activities and Societies: Network Security Club; Database Management Team.An in-depth program that builds on a foundation of communication.

Bachelor Of Science (B.S.), Criminal Justice/Homeland Security, Magna Cum Laude - 3.90

Activities and Societies: Honors Society; Criminal Justice ClubAn intense program that builds on the real world applications of national.