Derek Grant Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Milwaukee, Wisconsin, United States

Rochester, Minnesota, United States

Content producer for the 6pm and 10pm newscasts.

Rochester, Minnesota, United States

Content producer

Rochester, Minnesota, United States

I worked as the 6 and 10 p.m. producer.

Milwaukee, Wi

Resume for current work in the Media.

Waukesha, Wi

I was an intern at the Waukesha Freeman newspaper. I wrote briefs and stories for the paper.

Milwaukee, Wisconsin, United States

Greater Philadelphia Area

Patient services in Gastroenterology. Assisting return patients with scheduling and any additional clinical and secretarial questions.

333 W State Street Milwaukee Wi

· Provide a positive, friendly, knowledgeable and courteous customer service experience for every customer contact.· Answer contacts and complete transactions in an efficient manner and within prescribed maximum times. Use a computer, keyboard and mouse to navigate between multiple systems and enter data while listening and talking to customers on the phone.· Execute a call flow process to retain customers through answering objections… Show more · Provide a positive, friendly, knowledgeable and courteous customer service experience for every customer contact.· Answer contacts and complete transactions in an efficient manner and within prescribed maximum times. Use a computer, keyboard and mouse to navigate between multiple systems and enter data while listening and talking to customers on the phone.· Execute a call flow process to retain customers through answering objections and providing solutions to pricing, service or other customer concerns.· Utilize systems provided to accurately enter transactions to manage accounts and communicate with customers and other departments - ensuring first call resolution.· Promote products and services to up-sell customers and drive revenue.· Improve customer retention through the use of re-solicit programs or special sales programs.· Work with team members to improve customer service, sales, systems and retention results.· Provide insight on operational procedures, call reasons and training opportunities which would contribute to a more efficient and customer friendly service group.· Maintains confidentiality of all customer information and adheres to security protocol.· Capacity to master other call and company required databases and programs.· Accurately and confidentially processes customer payments from customer checking and credit card accounts. Show less

Monroe, Wisconsin

As a foward observer I was trained to be able to call in artillery, mortar and air strikes. My responsibilities in the Army were anything that was asked of me and do it to the best of my ability. I've trained overseas in Japan working with the Japanese Defense Force. I've trained with every branch of the military.