Derek Lusk Email & Phone Number

◥ As a resourceful, informative, and personable IT Director, I demonstrate strategic project and improvement planning, direction, and execution aligned with core values, company milestones, and client requests across all levels of the organization. By blending organizational leadership, IT workforce development, and service excellence methodologies, I create and launch effective IT, PMO, and Department solutions within large-scale, matrixed environments. ◥ I champion diverse teams including software, hardware, consulting, web/app development, etc., and by motivating and strengthening diverse workforce, we are able to get the job done on time and within set budgets. Cultivating unique relationships and working cross functionally with leadership has been a proven successful approach and I am known for using out-of-the-box, big picture mindset to sustain high-levels of efficiency. I remain helpful and accurate in times of stress, pressure, fluidity, working through ambiguity with a positive perspective at all times. ✬ Highlights ✬ ➞ A collaborative leader partnering with staff, developers, and clients to resolve operational escalations and system deficiencies, mitigate and respond to risks and diagnose, and troubleshoot technical problems. Experience supporting thousands of end-users concurrently and reducing waste to boost KPIs.➞ Guides end-to-end projects from scope development and workflow planning to production and launch of services.➞ Conducts training sessions that advance user skills with 10+ years’ success setting up PMOs, Application Portfolio Management Departments, and BACoEs. ✬ Skills ✬ ⚡ New IT Service Line Launch⚡ Strategic Roadmap Planning⚡ IT Operational Optimization⚡ Portfolio Management ⚡ IT Vendor Performance⚡ Application Support/Systems Architecture ⚡ Quality Assurance/User Acceptance Testing (UAT) ⚡ Emerging Technologies Research & Integration ⚡ Technical End-User Training ⚡ Mergers & Acquisitions (M&A) ⚡ Scalability & Cloud Strategies