Highly accomplished Strategic IT Manager with an impressive 20+-year track record in effectively managing technical support organizations and overseeing teams of skilled engineers. Adept at leveraging extensive experience in IT management, network administration, and project management to drive successful outcomes. Proven ability to align technology strategies with business goals, resulting in improved operational efficiency, enhanced productivity, and cost savings. Possesses excellent leadership qualities, fostering collaborative environments and mentoring team members to achieve peak performance. With a strong commitment to delivering exceptional results, consistently exceeds expectations in challenging and dynamic work environments.A motivated, knowledgeable professional experienced in project management along with over many years of managing technical support organizations and engineers. Able to conceptualize and execute program vision from start to finish, managing complex milestones while adapting to changes and shifting priorities. Lead international, cross-functional teams in delivering strategic initiatives proven to improve systems, processes, and bottom-line results.Career Highlights• 11 people managed for customer service with 4.76% out of 5% of customer satisfaction.• Led 9-person team to design, develop, and launch L100 & L200 professional training for global team and business. This created universal acceptance of product knowledge and universal training for onboarding engineers that contributed to overall customer satisfaction results.• Spearheaded a cross-functioning program with multi-departments for the design, and implementation of Defense Biometric Identification System (DBIDS) Project on 2 different military facilities. This led to an increase in overall security for the bases by 110%• Re-engineered 4 geographically separated military intelligence sites, imagery video walls for 3 different classified networks. This enabled for multiple imagery analysis for operations in AFCENT, PACAF, and U.S. Strategic Command that kept missions going for 18,000 troops & airmen.
Listed skills include Technical Support, Active Directory, Microsoft Word, Troubleshooting, and 34 others.
