- Led cross-functional teams comprised of software engineers, product owners, business analysts, and software quality assurance analysts to deliver agile solutions.- Developed an OCR fed rules engine automating HOI qualification decisions, increasing insurance automation by 30%.- Created a new Angular FE which reduced training turn times from multiple weeks to 3 days. - Led with empathy and candor to keep team member engagement scores 21% higher and inclusion scores 18% higher… Show more - Led cross-functional teams comprised of software engineers, product owners, business analysts, and software quality assurance analysts to deliver agile solutions.- Developed an OCR fed rules engine automating HOI qualification decisions, increasing insurance automation by 30%.- Created a new Angular FE which reduced training turn times from multiple weeks to 3 days. - Led with empathy and candor to keep team member engagement scores 21% higher and inclusion scores 18% higher during transition to WFH and adverse mortgage market. - Served as Product Manager/Product Owner, employing data driven decisions and modified Weighted Shortest Job First (WSJF) methods to establish prioritization for multiple teams at epic, feature, and story levels. - Served as Scrum Master, running Daily Stand-Ups, eliminating roadblocks, and facilitating conversations between outside teams to establish a smooth output of work items.- Mentored and coached team members through clear feedback and expectations to help 10+ team members advance up higher levels of their careers.- Transitioned team from Iterative Planning and Scrum to Continuous Flow and Kanban, reducing cycle time to 9 days below the company average while increasing throughput.- Established consistent grooming and refinement habits to outline work items with clear acceptance criteria.- Conducted requirements gathering and elicitation sessions using various methods such as design sprints, value stream mapping, interviewing, blue/green testing, etc.- Collaborated with leaders and stakeholders on multiple technology-wide realignments to ensure teams were properly staffed and focused as business priorities shifted.- Managed vendor relationships to address training opportunities, software bugs, and platform improvement needs.- Coordinated UI design and product road mapping utilizing tools including Miro and Lucidspark.- Led interviews for roles ranging from Intern to Director of Engineering. Show less

- Drove innovation for 300+ programs responsible for prioritization and allocation for all loans. - Redesigned allocation engine by implementing a solution allowing faster, no-code changes to update which team members are served which loans.- Led the Business Analyst Community of practice. Facilitated training, knowledge shares, guest speakers, workshops, and more for hundreds of Business Analysts spanning multiple companies.- Led a virtual team revamping documentation for 500+… Show more - Drove innovation for 300+ programs responsible for prioritization and allocation for all loans. - Redesigned allocation engine by implementing a solution allowing faster, no-code changes to update which team members are served which loans.- Led the Business Analyst Community of practice. Facilitated training, knowledge shares, guest speakers, workshops, and more for hundreds of Business Analysts spanning multiple companies.- Led a virtual team revamping documentation for 500+ programs, allowing technologists and business partners to easily reference prioritization logic.- Redesigned and improved process behind reassigning loans for Out of Office employees ensuring all loans were worked in accordance with turn time goals.- Worked closely with stakeholders to identify product opportunities and prioritization of work items. - Elicited requirements and clearly defined specs for engineering changes.- Tested changes to ensure quality and completeness before delivery to stakeholders.- Resolved support tickets for production issues. Show less

- Interned as a Business Analyst during my summers off from Michigan State University. - Worked with business partners, software engineers, and software quality assurance analysts to deliver Agile solutions and enhancements.

Managed the successful upkeep and improvement of over 900,000 sq ft of residential living, dining, and educational collaboration spaces with zero cost overruns and zero safety incidents. Put differently, I was a janitor.

Managed the safety and security of patrons at both our indoor and outdoor facilities while maintaining relevant certifications.