Derek Maclean Email & Phone Number

Glasgow, Gb

Glasgow, Gb

Glasgow, Scotland, United Kingdom

London, United Kingdom

• Key member of team retroactively checking all advice given by Independent and Tied populations from 2009 to date to allay concerns about another PPI incident by ensuring the right outcome for the customer, to correct any past errors, and to recommend remedial action• Led risk management and file review across OEIC, Structured Products, Pensions, Transfers, IHT Mitigation and Protection Policies, reviewed complex, high net worth client files for suitability for both company and client protection in line with FCA expectations and KYC/AML, designated files either Compliant or Non-compliant • Acted as SME and key point of contact for difficult cases, ran workshops on methods to cascade best practices throughout the team• Successfully balanced time scales with necessity to ensure accurate completion of the project, including line by line review and case by case risk management, to pre-empt losses from any future PPI-like complaints, streamlined the process, e.g. rationalised the check sheet questions, where possible without compromising on quality• Maintained high-Quality Control by implementing a spreadsheet for reviewers to log difficult case queries and hosting weekly conference calls to resolve cases that were not solved within the region area• Trained colleagues in collaboration with Quality Control to check complex data extending over many years, government budgets and legislative changes, led by example in driving accuracy and volume expectations• Identified and analysed trends, used clear and concise Exception-Based Reporting to facilitate effective courses of remedial action, monitored impact of legislative and regulatory changes

London, United Kingdom

• Collaborated with the Independent population to recommend investments for clients, drove risk mitigation efforts to minimise bank's exposure to AML by checking files against sanction and politically exposed persons lists• Designed and implemented long- and short-term financial strategies, recommended remedial action for the adviser to protect both company and client, oversaw risk and compliance across a diverse product range including Pension Transfers, Mutual funds and IHT Mitigation• Excelled as a trusted advisor, achieved a perfect Quality rating, delivered rigorous up-skilling seminars to improve team core competencies and to enable IFAs to provide the right customer advice on the first occasion• Leveraged synergies between various disciplines to perform diverse functions from report writing to statistical analysis for providers and investment research, drove compliance with and in the spirit of 2012 RDR legislation

London, United Kingdom

Financial Planning Manager• Exceeding all targets along with achieving a high compliance rating in the provision of a consummate financial planning service to all customers • Accountable for delivering expert advice and guidance to customers on a wide range of financial products and services• Undertaking extensive analysis of clients’ financial needs to recommend the most appropriate products • Identifying opportunities to up and cross sell products, balancing a tenacious approach with exceptional standards of service to secure additional and new business• Assisting the branch management team in forecasting and managing resources to ensure the branch is effectively staffed and that exceptional standard of service are delivered at all times• Refining core competencies for all team members by engaging in rigorous up-skilling seminars• Achieving a perfect Quality rating as well as flourishing in the advice-giving role, holding training courses for the advisers to get the advice right on the first occasion • Harnessing the synergies between various disciplines to perform diverse functions, such as writing reports, analysing statistics and conducting research for appropriate providers and investments

London, United Kingdom

Financial Planning Adviser • Presided over Management duties before progressing on to the role of Financial Adviser • Acted as the first point of contact for complex customer banking requests and complaints addressing issues professionally and efficiently• Ensured all administration related to the management of customers’ accounts and opening of new products is accurately completed• Enforced company policy and procedure across all branch operations to ensure compliance with regulatory standards and current legislations- Analysed the performance of the financial planning function to develop key reports and recommendations for verbal and written presentation to the senior management team