Our product ironForge is a Data as a Service (DaaS) platform that helps marketing and sales organizations maximize return on their investments. It is a full-service solution that includes the technology, team, and expertise to create funnel optimization insights. Our insight solution is full-funnel, cross-channel, multi-touch, system agnostic, industry agnostic, uses your business language, and uniquely identifies and tracks the complexity in your customer journeys. The end result is growth.

Senior executive leader over operations and P&L for 16 campus locations across 8 states.

Executive leader over the areas of Marketing, the National Call Center serving prospective students, B2B, Alumni Affairs, and Data Analytics.

Dual VP RoleEnrollment Services: Responsible for national call center supporting prospective students, marketing and admissions information processing and reporting, and admissions coordinator training and support. Information Technology: Responsible for developing a collaborative, integrated, operating and strategic plan for the deployment and support of both academic and administrative technology across all Concorde campuses and administrative offices. This includes providing the vision, leadership, management, and customer service necessary to develop and support leading edge instructional technologies, enterprise information systems, network services, and telecommunication resources. Concorde currently has 16 campuses across 8 states and the corporate headquarters is located in Mission Kansas.

Senior Manager responsible for developing a collaborative, integrated, operating and strategic plan for the deployment and support of both academic and administrative technology across all Concorde campuses and administrative offices. This includes providing the vision, leadership, management, and customer service necessary to develop and support leading edge instructional technologies, enterprise information systems, network services, and telecommunication resources. Concorde currently has 16 campuses across 8 states and the corporate headquarters is located in Mission Kansas.

Information Technology Department Head responsible for all IT Operations at 16 colleges in 8 states. Concorde prepares committed students for successful employment in a rewarding healthcare profession through high-caliber training, real world experience and student-centered support.

Second in command responsible for overall enterprise technology architecture and direct management of operations staff in the areas of Help Desk, Infrastructure (Networking & Telephony), InfoSec, Disaster Recovery, Application Development, Quality Assurance, Database Administration, and Application Services.* Implemented 2 VMware high availability data centers with geographical redundancy capable of automatically recovering data center services in the event of a disaster including bytes-in-flight data freshness for critical services* Proposed and implemented new technologies and efficiencies over 2 years that decreased IT expenditures from 5% to 3% of the organizations budget while supporting a 40% growth in customer base* Designed and developed customer-centric help desk services that have maintained a 4.96 out of 5 customer satisfaction rating for 2 years and counting* Proposed and implemented an outstanding vendor portfolio approach to fortify IT Services by utilizing staff augmentation, outsourcing, and consulting services

Senior IT Manager responsible for a diverse portfolio of projects in the areas of Information Security, Technical Support (Help Desk), Infrastructure (Networking & Telephony), and Document Imaging * Proposed and implemented a new datacenter using virtualization technology as an alternative to hosted infrastructure that recouped costs within 6 months and realized 30 thousand in monthly savings thereafter (1.2 million in savings to date) * Project Manager for a successful 4 million dollar SunGard Banner ERP WIN implementation that was completed within a reduced 14 month schedule with a project team of 30+ FTEs that had no prior Banner experience. * Created the first Information Security Policy along with controls and governance to ensure compliance

Responsible for managing all technology related projects delivering them on schedule and under budget while also being the divisional manager for the Help Desk and the Networking Staff * Opened and closed 45 information technology projects in the first year of employment without missing a single deadline and without exceeding budget* Served as Interim Director of IT in addition to my project management role for the last 6 months of this position and was recognized by the CEO for stabilizing mission critical systems in a turnaround situation * Renegotiated existing IT contracts established by the previous Director to save the university 145 thousand dollars per year without changing a single aspect of the University’s services and support.

Managed technology, staff (35+), and budget for 8 campus computer labs, 2 university libraries, and the Center for Teaching, Learning, and Technology (CTLT).* Architected a computer usage tracking system that allowed me to strategically locate and design student computing, which increased usage by 500% (1000 to 5000 unique students) within 1 year* Expanded staff, coverage, and technology offerings without an increase in budget by efficiently using resources coupled with creating revenue generating student services

Responsible for teaching Network Systems Security 1 (TSM 352) for the online Telecommunications Systems Management Program* Developed curriculum for network & host hardening on both Windows and Linux platforms* Developed platforms and technologies to support "in home" labs for remote students