Derek Decker Email and Phone Number
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Derek Decker personal email
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I am a devoted client-facing professional with an affinity for communicating across many channels and an imperative to drive successful customer outcomes. I've enjoyed the opportunities I've had to understand people's needs and wants in as many contexts as I have, and I hope to continue to leverage my own know-how and organizational skills towards meeting peoples' goals on their own terms.
The Ups Store
View- Website:
- theupsstore.com
- Employees:
- 6183
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Shipping ConsultantThe Ups Store Oct 2022 - PresentSeattle, Washington, United StatesProvide shipping, packing, printing, mailbox, notary, and passport photo services to over 100 customers daily, applying my expertise to purvey reliable and cost-effective solutions to each customer. Consistently provide timely service to queues in small retail space, maintaining an organized and educational customer experience. Worked through two successive peak seasons, trained another full-time associate, and have obtained UPS Store Packing Expert certification and WA Notary Public license.
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Customer Support And Transaction CoordinatorSavvy Lane May 2021 - Sep 2022Edmonds, Washington, United StatesPresented range of modular real estate listing services and recommended tiers and a la carte options to meet home sellers’ needs. Provided day-to-day support on home-selling process and use of listing platform. Coordinated timely delivery of marketing materials and listing updates in compliance with MLS standards. Guided development and technical/UX testing of second generation of platform and continued to troubleshoot bugs. -
Customer Success ConsultantMarket Leader Jun 2018 - May 2021Bellevue, Washington, United StatesDrove customer success and satisfaction as frontline representative for real estate marketing SaaS solutions. Fielded and resolved dozens of inquiries daily, on day-to-day usage of platform, diagnosis of technical issues, outstanding balances, best practices and strategies, and more. Proactively engaged new accounts to ensure prompt onboarding and immediate delivery of service, and identified and generated upsell leads for account executives. Spearheaded department's adoption of texting automation towards these goals. -
Publications InternSeattle International Film Festival Mar 2018 - May 2018Seattle, Washington, United StatesContributor to festival informational materials reaching audience of tens of thousands in Seattle area and beyond. Wrote film descriptions and directors' bios for print and online catalogue, and also assisted with research and fact-checking.
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BaristaTop Pot Doughnuts Feb 2017 - Jan 2018Redmond, Washington, United StatesProvided prompt and friendly service to large volume of customers, demonstrating expertise of doughnut varieties and coffee making and accurately satisfying individual orders and tastes while also being able to juggle many tasks at once. -
Festival InternEarshot Jazz Sep 2016 - Dec 2016Seattle, Washington, United StatesMaintained social media presence and crafted e-mail marketing for major jazz festival in Seattle. Worked various concerts, setting up snacks and refreshments for artists in the green rooms and selling artist merchandise. Curated calendar of local jazz events for website and newsletter. -
Lodge AttendantFirstservice Residential Nevada Jun 2016 - Aug 2016Reno, Nevada, United StatesWorked front desk at the Aspen Lodge of the Sierra Canyon Association, an active retirement community. Maintained positive rapport with residents while answering questions and helping to set up events. -
Lab AttendantReynolds School Of Journalism Sep 2014 - May 2016Reno, Nevada, United StatesManaged inventory of cameras and recording equipment available for checkout by students. Performed cleaning duties around journalism building. Assisted with basic technical issues and inspected equipment to prevent losses and damages.
Derek Decker Education Details
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Journalism
Frequently Asked Questions about Derek Decker
What company does Derek Decker work for?
Derek Decker works for The Ups Store
What is Derek Decker's role at the current company?
Derek Decker's current role is Customer Success Advocate.
What is Derek Decker's email address?
Derek Decker's email address is de****@****der.com
What is Derek Decker's direct phone number?
Derek Decker's direct phone number is +177531*****
What schools did Derek Decker attend?
Derek Decker attended University Of Nevada-Reno.
Who are Derek Decker's colleagues?
Derek Decker's colleagues are Mike Mclea, Danielle Russo, Abdul Rahaman Hismath, Rachel Flurry, Edmond Chan, Maria Tichy, Anthony Hutchison.
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