Derek Decker

Derek Decker Email and Phone Number

Customer Success Advocate @ The UPS Store
san diego, california, united states
Derek Decker's Location
Seattle, Washington, United States, United States
Derek Decker's Contact Details

Derek Decker personal email

n/a
About Derek Decker

I am a devoted client-facing professional with an affinity for communicating across many channels and an imperative to drive successful customer outcomes. I've enjoyed the opportunities I've had to understand people's needs and wants in as many contexts as I have, and I hope to continue to leverage my own know-how and organizational skills towards meeting peoples' goals on their own terms.

Derek Decker's Current Company Details
The UPS Store

The Ups Store

View
Customer Success Advocate
san diego, california, united states
Website:
theupsstore.com
Employees:
6183
Derek Decker Work Experience Details
  • The Ups Store
    Shipping Consultant
    The Ups Store Oct 2022 - Present
    Seattle, Washington, United States
    Provide shipping, packing, printing, mailbox, notary, and passport photo services to over 100 customers daily, applying my expertise to purvey reliable and cost-effective solutions to each customer. Consistently provide timely service to queues in small retail space, maintaining an organized and educational customer experience. Worked through two successive peak seasons, trained another full-time associate, and have obtained UPS Store Packing Expert certification and WA Notary Public license.
  • Savvy Lane
    Customer Support And Transaction Coordinator
    Savvy Lane May 2021 - Sep 2022
    Edmonds, Washington, United States
    Presented range of modular real estate listing services and recommended tiers and a la carte options to meet home sellers’ needs. Provided day-to-day support on home-selling process and use of listing platform. Coordinated timely delivery of marketing materials and listing updates in compliance with MLS standards. Guided development and technical/UX testing of second generation of platform and continued to troubleshoot bugs.
  • Market Leader
    Customer Success Consultant
    Market Leader Jun 2018 - May 2021
    Bellevue, Washington, United States
    Drove customer success and satisfaction as frontline representative for real estate marketing SaaS solutions. Fielded and resolved dozens of inquiries daily, on day-to-day usage of platform, diagnosis of technical issues, outstanding balances, best practices and strategies, and more. Proactively engaged new accounts to ensure prompt onboarding and immediate delivery of service, and identified and generated upsell leads for account executives. Spearheaded department's adoption of texting automation towards these goals.
  • Seattle International Film Festival
    Publications Intern
    Seattle International Film Festival Mar 2018 - May 2018
    Seattle, Washington, United States
    Contributor to festival informational materials reaching audience of tens of thousands in Seattle area and beyond. Wrote film descriptions and directors' bios for print and online catalogue, and also assisted with research and fact-checking.
  • Top Pot Doughnuts
    Barista
    Top Pot Doughnuts Feb 2017 - Jan 2018
    Redmond, Washington, United States
    Provided prompt and friendly service to large volume of customers, demonstrating expertise of doughnut varieties and coffee making and accurately satisfying individual orders and tastes while also being able to juggle many tasks at once.
  • Earshot Jazz
    Festival Intern
    Earshot Jazz Sep 2016 - Dec 2016
    Seattle, Washington, United States
    Maintained social media presence and crafted e-mail marketing for major jazz festival in Seattle. Worked various concerts, setting up snacks and refreshments for artists in the green rooms and selling artist merchandise. Curated calendar of local jazz events for website and newsletter.
  • Firstservice Residential Nevada
    Lodge Attendant
    Firstservice Residential Nevada Jun 2016 - Aug 2016
    Reno, Nevada, United States
    Worked front desk at the Aspen Lodge of the Sierra Canyon Association, an active retirement community. Maintained positive rapport with residents while answering questions and helping to set up events.
  • Reynolds School Of Journalism
    Lab Attendant
    Reynolds School Of Journalism Sep 2014 - May 2016
    Reno, Nevada, United States
    Managed inventory of cameras and recording equipment available for checkout by students. Performed cleaning duties around journalism building. Assisted with basic technical issues and inspected equipment to prevent losses and damages.

Derek Decker Education Details

Frequently Asked Questions about Derek Decker

What company does Derek Decker work for?

Derek Decker works for The Ups Store

What is Derek Decker's role at the current company?

Derek Decker's current role is Customer Success Advocate.

What is Derek Decker's email address?

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What is Derek Decker's direct phone number?

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What schools did Derek Decker attend?

Derek Decker attended University Of Nevada-Reno.

Who are Derek Decker's colleagues?

Derek Decker's colleagues are Mike Mclea, Danielle Russo, Abdul Rahaman Hismath, Rachel Flurry, Edmond Chan, Maria Tichy, Anthony Hutchison.

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