Derek Decker Email & Phone Number

Seattle, Washington, United States

Provide shipping, packing, printing, mailbox, notary, and passport photo services to over 100 customers daily, applying my expertise to purvey reliable and cost-effective solutions to each customer. Consistently provide timely service to queues in small retail space, maintaining an organized and educational customer experience. Worked through two successive peak seasons, trained another full-time associate, and have obtained UPS Store Packing Expert certification and WA Notary Public license.

Edmonds, Washington, United States

Presented range of modular real estate listing services and recommended tiers and a la carte options to meet home sellers’ needs. Provided day-to-day support on home-selling process and use of listing platform. Coordinated timely delivery of marketing materials and listing updates in compliance with MLS standards. Guided development and technical/UX testing of second generation of platform and continued to troubleshoot bugs.

Bellevue, Washington, United States

Drove customer success and satisfaction as frontline representative for real estate marketing SaaS solutions. Fielded and resolved dozens of inquiries daily, on day-to-day usage of platform, diagnosis of technical issues, outstanding balances, best practices and strategies, and more. Proactively engaged new accounts to ensure prompt onboarding and immediate delivery of service, and identified and generated upsell leads for account executives. Spearheaded department's adoption of texting automation towards these goals.

Seattle, Washington, United States

Contributor to festival informational materials reaching audience of tens of thousands in Seattle area and beyond. Wrote film descriptions and directors' bios for print and online catalogue, and also assisted with research and fact-checking.

Redmond, Washington, United States

Provided prompt and friendly service to large volume of customers, demonstrating expertise of doughnut varieties and coffee making and accurately satisfying individual orders and tastes while also being able to juggle many tasks at once.

Seattle, Washington, United States

Maintained social media presence and crafted e-mail marketing for major jazz festival in Seattle. Worked various concerts, setting up snacks and refreshments for artists in the green rooms and selling artist merchandise. Curated calendar of local jazz events for website and newsletter.

Reno, Nevada, United States

Worked front desk at the Aspen Lodge of the Sierra Canyon Association, an active retirement community. Maintained positive rapport with residents while answering questions and helping to set up events.

Reno, Nevada, United States

Managed inventory of cameras and recording equipment available for checkout by students. Performed cleaning duties around journalism building. Assisted with basic technical issues and inspected equipment to prevent losses and damages.